Stop & Shop

"Like that they have more organic options (& seems like they are getting more) disappointed that the organic cheese they used to carry is gone."

"It is quiet ironic that this location comments “We value our customers, so we want to make sure we're providing excellent service “ however when something occurs they are unreliable, misleading and do not take any accountability. I am a frequent customer at stop and shop and visit this location often as it is in a prime location. When I went to get my groceries my vehicle was damaged by either a vehicle or a cart. When I went to my car the employee collecting the carts outside was yelling “chicken, chicken, chicken” but I paid it no mind. I saw the damage to my vehicle and went inside where I spoke with the front store manager and an employee, Ed and Max. I advised them of what occurred and at first they were helpful, that turned out to be deceiving. They came out and I showed them where my vehicle was, they took down notes which included my vehicle make, year and model, color. They told me that they were not able to look at the cameras which I understood. They said the only people who had permission to do so was risk control or the police. The employees of stop and shop told me that they would check the footage for me the following week when risk control comes as they come once a week, and to not bother calling the cops as they have other matters to attend to, we agreed that there were bigger things happening in the world, and I agreed because the employees seemed trusting and they were right, in the state our society is in, there are more pressing matters. In addition, the employee advised me that they would call me with whatever information they received - either if they could see what happened to to my car or not so I could proceed with the next steps as the video last for a month. After that conversation the silence began. They would not return my calls, the calls would get disconnected and I was essentially ghosted. I finally got in touch with the front store manager a month later. He proceeded to tell me he remembers me and my incident but he states he never told me he would call me back. I advised him not only was I present, their employee but also a third party. He stated that frankly he didn’t bother looking into it. He stated that he didn’t know if the footage was still there. Two minutes later he stated that their storage is big and to not worry that the footage is still available. I asked him which one was it and he stated he didn’t know, he wasn’t trained in that. My thing is if you don’t know the information why make something up, why not simply say I don’t know and ask someone who those - that’s the pinnacle of customer service not making fake promises or incorrect information. I asked for the stores insurance information as someone will have to obtain the footage and he stated he didn’t have it he’d call me and guess what nothing. I finally spoke to the manager at stop and shop John who stated that he didn’t know why that information was given to me. He stated that the manager should’ve told me to call the cops cause no one can access the footage. He stated he will call risk control to review the footage. To wait 24/48 hours but to no shock I have not heard back yet. Overall I give this store a 1 because of the customer services. The employees here although it may not be all of them, are dishonest. They do not try to help you, they try to cover themselves. Instead of helping a customer who constantly shops at this location they led me on a wild goose chase. I would recommend you go shop down the block at another supermarket or travel a bit to a different stop and shop because I would hate for you to go through a similar awful and frustrating experience. I am deeply dissatisfied with this stop and shop, it’s quiet surprising."

"Interesting place! Good place to run to if you need something quick and live nearby. Interesting sense of decoration the people have there. Some walls with random babies on them. Whenever I walk by, I feel like some of the photos with red eyes are staring I to my soul as I look for the least crushed Italian bread loaf. One pro, however, that I, as a gum connoisseur, can really appreciate us the wonderful selection of gum by the registers. Pricy, but gum doesn't come cheap!"

"Very disappointed by Stop and Shop. Their prices are consistently higher across the board than other similar grocery retailers but the biggest disappointment was their dismal excuse for a deli department. We came on a Saturday afternoon to get a few items for dinner, we made the mistake of deciding to use the "Cold-Cut Kiosk" to order our 1 1/2 pounds of roast beef and 1/2 pound of American cheese. Simply enough, right? Wrong. We placed our order, entered our cell phone number and went to grab a few other things we needed despite all the prices being too high. We returned to the deli section 20 mins later with everything we needed but we still hadn't been called to pick up our cold cuts. The line at the deli was growing and it seemed like they forgot about the kiosk orders and were only serving people who came up and took paper tickets. All told, waited over an hour to get our cold cuts and that includes over a 40 min wait after my phone received a text that my order was ready for pick up. It wasn't ready, nor were about a dozen other kiosk orders ready, even though announcements were being made that these orders were "ready for pick up". To make matters worse, there were 2 men left cutting cold cuts after 2 other men walked out from behind the deli counter and never returned. (I guess their shifts were over). Total disregard for the customer is pretty disturbing when it happens in such a supposedly modern and well stocked store. They couldn't put a few more people in the deli dept to take care of orders? Someone in the deli couldn't call the store manager and let them know they need help in the deli? No contingency plan for a busy day? Shame on Stop n Shop, and lose that weird freaky robot thingy that wanders aimlessly through your store. Never again for me"