CVS Pharmacy 2161 Fairport Nine Mile Point Road, Fairport, NY 14450

"Super polite"

"I absolutely dislike the voicemail service vs speaking with a human. The website and app barely ever work. It makes getting a refill near impossible and extremely unpleasant. I called to get my prescription, had to leave a message because it wasn't on the prerecorded refill options. I had to leave a message, I missed the return call. I tried going on the website over a dozen times prior to calling I also tried the app. Every time there was an error with the pharmacy section of the CVS website/app. I finally was able to access my information on the website/app to refill the prescription after trying for 5 days. after not hearing for 24 hours I called to check the status of my prescription because it was still showing \"in process\" on the app. The recorded message said it would be available by 4 PM yesterday. I needed to this up by end of day yesterday. I arrived at the CVS around 6PM and it was not ready at all. When I told the person at the desk this, they had an attitude mentioning they were short staffed and overwhelmed with Vaccine requests. My prescription was 5 pills. The fact that this pharmacy \"didnt have time\" to pull 5 pills in less than 24 hours boggles my mind. I waited 20 minutes for my prescription to get filled. I cannot convey my disappointment, annoyance, and frustration with CVS. Their customer service is complete garbage. I urge CVS bring back actual phone calls and customer service. I am not sure how elderly people are even able to get their prescriptions with this current system."

"Gerri is wonderful! Professional and friendly, someone that goes above and beyond."

"Always good service very friendly."