PetSmart

"Do not take any advice from manager “Holly!” She has an ego about herself that will not allow her to listen to updated axolotl medical advice. She tried to recommend gravel and driftwood for my tanks. After telling her axolotls can die from ingesting gravel and that driftwood lets off tannins that is toxic to axolotls. She still managed to recommend lizard decor that is not approved for water exposure and would easily breakdown releasing toxins into my tank. She made me buy 3- 10 lb bags of sand that she said would only leave an inch high in the tank. 1 bag fit perfectly and I had to return the other 2. After telling me she would help me out to my car with the 30 gallon tank, she huffed off into the back after our discussion. I managed to let the first time go, but the second time I came back they tried telling me a 30 gallon is too small for an axolotl and I should upgrade. They just want your money, not the well-being of your pet. Please please do your own research and don’t take a pet stores advice to heart. Contact your vet!!!!"

"We love this store. The managers and staff are always cordial friendly and professional. It does not have that “ corporate “ feel to it , the employees actually care about their jobs. Manager Mike is always polite and helpful. Erin and Stephanie in grooming always make sure my dog gets in and are always accommodating. You can tell they love the animals and I trust them wholeheartedly with my pet. The store is always clean and well kept. Keep up the good work."

"I bought a bag of Purina Pro Plan here on 11/6. When I opened it the next day, the bag was full of webs and maggots all throughout the food. I’ve never seen anything like it. My boyfriend and I returned the bag that evening, and the employee at the register could not have been less phased. She told us that there is an “infestation” in the store. Another employee walked by and pointed at the return at our feet and said, “Is it the worms again?” The cashier processed our refund and sent us on our merry way. I contacted PetSmart corporate that night and I’m absolutely shocked that no one has followed up to share measures that are being taken to mitigate this issue. After doing my own research, it seems that the store is suffering from an infestation of pantry moths, and continues to sell larva infested bags of food to unknowing customers - anything for a buck, huh, PetSmart? I wrote this review the day after we processed the return, but deleted it to give the store the chance to do the right thing and make contact about the issue. Clearly they don’t care enough for their customers in any regard. I will never shop at a PetSmart again and encourage others to do the same."

"Rescued my dog from the store with Happy Tails pet rescue3+ yrs ago! Awesome team of volunteers @ Happy Tails Rescue. SUPPORT HAPPY TAILS RESCUE @ Pet Smart. RESCUE A PET! DON'T BUY A PET! Donate & Support!"

"This is an absolutely amazing PetSmart. In my opinion it’s the best on Long Island. I got my Syrian hamster named Chester from that store location. If anyone is ever interested in getting a hamster you MUST see someone who works there named Nicholas. He is absolutely amazing at what he does, he is knowledgeable and is always happy to assist anyone. He helped me pick out the hamster that was best suited for me. My hamster and I are inseparable. If you haven’t checked out the West Babylon PetSmart I highly suggest you should!"