PetSmart 917 Holt Road, Webster, NY 14580

"I take my pets to the Vet here. Very good ppl and service. The prices are very reasonable :)))"

"Jay was beyond helpful! He took the time to help me find multiple items while still running the register. All while having a great attitude. Thank you Jay!"

"Thank you Madison in the Webster Petsmart today for going above & beyond to groom Mocha! Thank you for being so patient & gentle with her, and making it the best experience possible for her when you saw how anxious she was! She looks great after all your hard work! So appreciate you & thank you again!"

"Horrible customer service. I always go in there and can’t find a price or anyone to give me a price check. Waited 15 minutes waiting in line on 9/17 because cashier was waiting on something for another customer and couldn’t ring me up in the meantime. Made me wait, didn’t acknowledge me or apologize and then mumbled something under his breath as finally a second cashier opened up. Who then had to type in all the canned cat food bar code numbers because her scanner didn’t work. Where’s the manager around that place anyway!?"

"This was a disappointing vist, but it ended up ok. This location needs management on staff, and needs to deal with customer matters, promptly. Jullian in the Banfield Pet Hospital helped out, but I had to let her know that I would file a complaint with corporate office. Hospital is not properly organized in regards to appointments for vets. Grooming may be better, but as for now, I will evaluate my next vet appointment. TY to Dr Ortiz and Jillian for at least providing Ruger, my best buddy with his needed shots today.. May 9, once again the hospital is not properly managed. Denied service for my Baby Girl, for poor billing issue. August 8th Ruger gets clean report that ear infection from grooming cuts us finally healed."