Holiday Inn Express & Suites Hamburg 3565 Commerce Place, Hamburg, NY 14075

"We were running out of energy from a long drive and decided based on reviews just to catch some z's here before rambling on. Arrived pretty late at night and the location felt kind of abandoned and creepy. Then we get inside and the person who helped us seemed severely put out by having a guest. He maybe said ten words the entire check-in process, just demanded my ID, shoved papers to sign and keycards toward me then went back to eating and watching TV. I'd hate to see how ineffective he might be if there was any kind of issue. Aside from the nighttime vibe, our stay was fine. The room was clean, the beds were comfortable, and we slept well. The pancake machine was broken at breakfast time (seems like it may just be there for decoration? staff didn't seem very apologetic when saying it didn't work). My kid was disappointed about that, but found other stuff to eat. All in all, it served its purpose. I'd recommend it for a quick, no-frills overnight stay, but would not stay for a longer one."

"Do you love hearing doors slam loudly, floors and walls so thin that your whole room shakes when the person above you walks, and loud trucks going by every 90 seconds on tbe highway right outside your window (despite specifically asking for a quiet room)? Then you will LOVE this place! Barely slept, horrible construction, don't recommend to anyone."

"Rooms not bad, over night shift person needs to understand what it means to host people. If he doesn't want to work with people he needs to get a different job. The second shift gentleman could teach the overnight guy a ton about quest service. Breakfast is a TON better than Denny's though."

"The Holiday Inn provided a comfortable stay with clean rooms and friendly staff. The amenities were convenient, and the on-site breakfast options were satisfactory. Overall, it offered a pleasant experience for a reasonable price, and we had a great stay"

"I can not recommend staying here, because this hotel is not Veteran friendly. My ID card "was not enough" to get the military rate. I contacted the manager and he refused to honor the rate confirmed because "he said it was for government business only". This is not true, there are no government meetings here, there is no room for large meetings. Its a bait and switch, buyer beware of being charged more than promised. The rooms and service were fine, but its just not right to treat our Veterans this way and not honor the discount."