The Warrior Factory Rochester

"I booked a party here for my son the gym part of it was fun and our party helper was great I don’t recall her name. When we went upstairs for pizza and cake I had 11 boys who wanted to go back downstairs I asked to pay for more time for all of them and Team lead Max said “no we have to clean up we close soon” if I had known upfront we would be stuck in a party room for 45 minutes with 11 boys I wouldn’t have booked. Then the one and only time Max came upstairs he awkwardly cornered 2 of the party guests and said “which one of you got piss all over my toilet” definitely concerning he didn’t talk to an adult first and he pulled 2 kids to the side and awkwardly talked to them in front of all their friends. After the party ended I asked him why he didn’t come to me first as I’m responsible for these kids while they’re in my care he told me he felt he needed to address it with them. Overall the kids had fun and 2 of the 3 staff members were great. Definitely wouldn’t go back though."

"I can't believe the unprofessionism that we just experienced in this facility tonight. The "staff" was not welcoming, rude and impatient, especially "Coach Max". The excuse that was given was ' we're understaffed ". Unfortunately that has nothing to do with a paying customer. I believe you should always be ready at all times in any business, especially one of this nature. The kids were treated unkind and spoken rudely too. I even witnessed some of the staff "pushing the kids out of the way". I tried to speak to Coach Max about my concerns ( many of them) afterwards BUT he brushed me off in a VERY RUDE and UNPROFESSIONAL way. I will not be silent until I speak directly to the owner about my experience. I'm VERY VERY OFFENDED AND DISAPPOINTED In return, we may never step foot in this facility again! Signed, A disappointed and irritated customer"

"I had a birthday party for my child today. Everything ran so smooth and the employees were wonderful and very helpful. It was nice that involved with the birthday package water, plates, table clothes, forks, napkins, and the pizza(which they ordered). They were very helpful and handed out pizza and cake. It made it very stress free and easy for me the parent. The kids had a great time and are having a really great sleep tonight.Thanks warrior crew!! Definitely 5 starts!!"

"The staff is always very nice and the kids have a lot of fun. You can fill out the waiver for participation online and book open play ($20 for an hour) or book parties or classes too. Great for pre teens to use up some energy."

"We live in Buffalo and took a trip out to the warrior factory, it was very much worth the ride. The place is amazing, it was like a piece of the show was right there. The staff was very friendly and the atmosphere was awesome. We will defin5be going back."