Ulta Beauty

"The only reason I shop here is because the most fantastic stylist in Upstate NY works here - if you want your hair styled, permed, colored, cut - Sharon V. is the only person you need!!! I have known her for 30+yrs as my stylist - I will, like so many others, follow her anywhere!!! The salon is very clean and the store well stocked"

"I went for a haircut appointment but I messed it up and it didn’t register in the computer. They booked me for one immediately and the customer service was great. I could tell as soon as the lady began cutting my hair that she knew what she was doing. She did my hair exactly how I wanted it. Will definitely be coming back next time!"

"Booked an appointment to get an all over color and to cover up my highlights. Got there, sat in chair then was told they were out of stock of the color dye I needed. I’ve never been to a salon where they accept an appointment and then don’t have the dye. I’m glad that happened tho because I would not want a place like this touching my hair! So ghetto!"

"I booked an appointment for my daughter and I to get new, fresh cuts and coloring since she is starting high school in a new district this year. I and asked about pricing when I called so I would have idea of what to expect (see below for more about this). We brought pictures. I showed the pics and explained what I wanted to my stylist, and although she did try to clarify, it was like she wasn’t hearing what I was asking for, and my hair came out “ok.” I paid for both of us when I was done and waited another 2 1/2 hours for my daughter. My daughter, however, was a disaster. Even though she showed her stylist a picture of EXACTLY what she wanted, where the entire head was dark (her natural color) with pink-toned chunky highlights around the bottom (like Ombré), the stylist bleached highlights on her entire head. I couldn’t see what was happening as I was on the other side of the mirrors, but heard the stylist repeatedly say “you want the pink very subtle, and your hair dark on top?” so I can’t figure out why she lifted/bleached her entire head. Her hair was a bright yellow when the foil came off, and when the stylist applied the pink, it turned bright orange. The stylist did “apply a toner” to the top in an attempt to “bring it closer to her natural color” but it only made the hair a coral color. After 5 hours my daughter was miserable, it was clear this stylist was t going to be able to remedy this, and the stylist had left her next client in root foils for over an hour at that point. I can’t believe that turned out well either.My daughter was in tears and begged me not to make an issue as we left. She has a very dark complexion and cannot pull off being a redhead. If she had asked for a pink-toned auburn hair color. It would have been lovely. This wasn’t even close to what she wanted (pics attached) I called the next day and the salon manager wasn’t interested in me allowing them the chance to fix it, and offered a refund for my daughter’s hair instead. Although I am glad I got a refund of $260 (just for her botched hair), my daughter’s hair was fried from the bleaching. It cost me almost $400 to go to an expert colorist to fix it, and she will now need touch ups regularly until her hair grows out. Pricing: I was charged almost $500 for both of us. When I called to schedule, I told them we didn’t know what we wanted but we would bring photos as it was 3 weeks in advance, and they quoted me about $175 each if we did “full highlights,” which neither of ending up wanting. That is, however, what they did to both of us EVEN THOUGH we showed photos that clearly weren’t full highlights. What they didn’t tell me was that there’s an up charge for “expert stylists” (I’d argue neither were) and the cut isn’t included in the coloring charge. It’s also $10 extra if you want a style with the curling/straightening iron EVEN WITH A HAIRCUT, which I’ve never heard of. I would not recommend Ulta in Fairmount’s salon services unless you have a simple cut/color and are prepared to be way overcharged for a mediocre job. THE PHOTOS: the requested style and the end result. Not even close."

"Impressive beautiful selection of the same items you can buy cheaper online. However my main reason for given this place a 1/5 stars is because some of the employees were rude, dishonest and procrastinated not willing to consistently help my fiance with some work she needed done. Also outrageously over priced not competitive. Will change my rating if prices are a bit better and lower also hoping the employees work on better improving customer service skills."