USA Vein Clinics

"Do not recommend. I was a patient of Vein Clinics of America for over 3 years, which I guess was bought by USA Vein Clinics, and once the switch happened, I just experienced such a decline across the board. On my first visit, I was immediately uncomfortable based on how my original records were handled, but the manager at this location was lovely and helpful so I was willing to give them the benefit of the doubt. Since then, I've gotten numerous reminders and calls for appointments I didn't book, and after talking to a couple of reps trying to rectify, I just got charged $250 for a no-show fee. It now will take a month for me to get a refund check because they can't just refund my card. All around, they just seem very disorganized. They also seem to work on many treatments not related to veins, maybe that's why they're all over the place, but definitely not for me."

"Dr Riley was great but staff as far as scheduling is absolutely horrible I was scheduled for a procedure showed up they canceled my appointment without letting me know I had a second procedure done upon leaving they said they would text me a treatment plan I never received the plan I had USA Vein Clinics calling me saying I had an appointment which I had no knowledge of communication between scheduling is terrible"

"I have used USA Vein Clinics for several years now, their staff is knowledgeable, helpful and easy to listen and talk to. I would recommend USA Vein Clinics to anyone interested in becoming in med patient."

"No after care. The initial visit was great. The nurse who performed the sonogram was kind and professional. Doctor made everything seem like they would be minor, quick, easy procedures. The first procedure was very uncomfortable. and the pain the night after after was unbearable. when I called about follow up care and questions they hung up the phone multiple times, the "chat" feature online they logged off and finished the sessions. i finally was able to make an online appointment today. I logged in at the time and waited 40 minutes. The doctor never showed up. i have canceled all further procedures. there is no after care at all. update: went for follow up visit. Different radiographer - Haley was professional and wonderful. Doctor was fine. check was good. I did share how poorly their phone lines and online chat customer service was. unfortunately I have no confidence in them. If you have any questions or concerns you can't get anyone on the phone or in the office. I won't even go into how there was an argument in another room happening which I was told to ignore. You do however get multiple calls about confirming appointments. In the future I will go to a vascular doctor in a hospital. The clinic responded about the review below and mentioned HIPPA laws. Is this how they will get negative reviews taken down? Notice the good ones are there."

"I'm writing this review with total frustration with the billing dept and customer service. Had an initial consultation in Yonkers, NY with Dr Riley that I was told was free and that they accepted my insurance (which I confirmed when I made the appt). I went in for appt and was treated great by their staff and dr!! The problem is with their billing dept received a bill for consult and for ultrasound and a list of appts for the next 3 months. Also found out that they are out of network and that I'm responsible for 40% of billed cost. Problem is that their billing couldn't give me cost of each treatment so I could know how much "40%" actually is. They refused to provide payment plan and cost and made appts for me without checking with me on dates and times if I would be able to come for those appts. In the end... CANCELLED MY TREATMENTS GOING ELSE WHERE ...really tried to work with them & really did like the doctor & staff. Sorry!"