Batavia Primary Care 16 Bank Street, Batavia, NY 14020

"The doctors are good, nurses are fine. Now that I can't afford health insurance the office visit is $294.00. Cant afford that. Looking for a new NP."

"Literally just sat in their tiny waiting room full of sick people after driving an hour out of my way for my disabled SO to see a nutritionist that specializes in diabetes ... we get here and told they don't have a nutritionist. He gets into the office call... waits a long time just for the Doctor he was scheduled with to say he doesn't specialize in nutrition or diabetes. The receptionist scheduled him with the wrong doctor on a day that THAT specific Doctor doesn't even work on. Thank you for wasting my time, gas, mileage and also losing 2 hours work because you're AN HOUR from my house. This mistake is unacceptable. As a receptionist myself, I have never once made an appointment with the wrong Doctor ... confirmation is important. Time to hire competent people!!"

"Not Good Experience. Wouldn't recommend. I had a new doctor and she was terrible. Very uncaring and arrogant. I was sick and hospitalized in 2020, x-rays were taken and I have 3 spots on My kidneys . No one at this office caught this. Thank God I found a new doctor."

"I had high hopes when I first started going here for care. The two resident physicians, Dr. O'Loughlin and Dr. O'Donnell seemed so caring and understanding. However, the supportive staff is seriously lacking people skills and organizational skills. Portal messages are often ignored for days or weeks. Trying to get an urgent care appointment is beyond difficult, and the practice keeps shifting the resident physicians from location to location; so continuity in your health care is not very good. I was taken off of my blood pressure medication in June, and the doctors did not monitor my BP as they should have. On 12/21, I experienced a stroke like episode, and when I called the office scared and looking for help, the nurse blew me off. To this day, they have not addressed the blood pressure issue, and refuse to respond to my concerns regarding it. I had finally had enough of their lack of care, so today I contacted another primary care provider. Not only did they accept me as a new patient, but they saw me immediately today. The staff was professional and attentive, and they did everything they could to make sure my concerns were heard, unlike Batavia Primary Care. I do not recommend Rochester Regional or Batavia Primary Care, they just don't seem to care about their patients."

"Usually wait for an unreasonable amount of time and they always let people who get here after you in first. That's even if you get an appointment. Always rescheduling. Wanted something closer to home but this is ridiculous. Find a real doctor's Office. Don't come here."