Diamond Braces

"I would be super wary of doing your treatment here! I had a very simple correction and was recommended the Smilify treatment. I was quoted 3 months. In total, from initial consult to final aligners, it came out to 9 months of treatment including a correction phase I had to request because the spacing was still far too big after my first trays ended. (Note: The doc did not show any concern at the time and probably would have finished my treatment then and there if I hadn’t spoken up.) The Smilify treatment here is essentially a step above the online invisible braces services. You only see a doctor once at the beginning and towards the end. In my experience the interactions were always extremely brief and rushed, though at my last appointment there was a new doc who did my final eval and spent a bit more time polishing my smile so that I felt better overall with the end result. I would rate my final smile an 8.5/10. There isn’t really an effort to check in and work with patients individually— for most appointments I had to ask the techs for next steps and follow up. You have to ask the questions, do the research, and take initiative. For my last appointment, for example, the doc suggested a permanent retainer but didn’t walk me through the pros and cons of getting one— nor did anyone explain that I needed to buy a new type of toothbrush and a new type of floss to help with all the food build up after getting a permanent retainer. I only found this out after getting the retainer installed and watching YouTube videos. Having to self-teach retainer care is crazy for the amount paid!! There are lots of other “service” gaps. As I was leaving, I had to ask one of the techs about what I should do while I waited for my final aligners. Only then did they remember to adjust my last trays to hold me over. I was only asked to upload progress pics once during my entire treatment— tbd if anyone looked at them. The online scheduling system is also a mess, as another reviewer said. There was also no clear explanation that the treatment only includes one round of correction— if you’re still not satisfied, you will have to pay for an additional round. TL;DR: If you want a truly perfect smile, a doc who will work with you 1 on 1 to deliver that, and an office that gives individual attention and care— invest the xtra money and go elsewhere. If you just want a simple tune-up and don’t care too much about the rest, then this might be the place for you."

"I went in for my son’s consultation today and I came out with my son being able to get braces at an affordable rate. They receptionist and consultant was very informative and explained what our options were very clearly. Thank you :-D"

"I love the doctor here and the assistant ! Highly recommended I’ve been to plenty of diamond braces all around Brooklyn and in Staten Island but this one is the most comfortable for me. Plus I travel from Staten Island all the way here just because of the services! Treatment plan has excelled since coming to this location!"

"One of the worst experiences in my life. They made mistakes EVERY time I went. They forgot to take images or gave me the wrong trays… delaying my process by 4+ months. They are also very hard to get in contact with and only open 3 times a week. I would recommend NEVER going to this location. It’s a waste of time and money. I had the worst experiences of my life!"