Roberts Auto Sales

"Okay... review edit. Original review: Just purchased this beautiful Hyundai Santa Fe! Dan is fantastic and made shopping super easy, laid back, and no "pushy car salesman" energy, which was very refreshing and made my experience very nice! He went above and beyond to help me and walked me through every step of the way, explaining everything to me and helping me get the best possible outcome for my circumstances! I felt heard and valued and really had a nice experience! Thank you Dan! Updates: While they are nice people, I don't trust their word or their mechanics any more at this point. While I love my new vehicle and its beautiful, it has been absolutely NOTHING but a headache since purchasing it. Which I am quite upset about being that I specifically asked about the ebrake working due to where I live, and the tire pressure light that was on during test drive and I was told would be fixed and off by purchase signing... both of which have been part of a never ending problem. Well, I have now had the vehicle a couple of months and have had to bring it back SO many times... all for the same issues. Breaks. And the tire pressure light. And a few other little minor things that pop up a few days in to driving it that I found. And the most undeniable grinding noise, assuming from the breaks but at this point I'm wondering if there's more to it. Have brought it back again and again and again. And again. I lost count at this point how many times I've had to bring it back all for the same things that should have already been fixed... it just went back yet again last week... for the same stuff... and I got it back WORSE than when I gave it to them. I've had to bring it back over 10 times now and it's still not fixed properly and I don't feel safe in my vehicle, I want to but I don't and I no longer feel valued... more of a well we got your money so whatever kind of vibe. I even broke my mirror coming home FROM THEM for getting it "fixed" again with the brakes but ended up sliding down the hill unable to stop and hit my mirror on a trash can.. contacted them immediately, was told to bring it in a few days later and they'd fix it... just for them to A. Keep it all day and B. I show up to pick it up and they tell me "oh we didnt have glue to fix the mirror" and B. It squeaked so loud and worse!!!! How the hell.? And why would you not have what you needed when you knew for 3 days it was coming in for repairs and knew what it needed? Overall, nice people and they do go above and beyond to be kind, I absolutely don't want to take from that they are very sweet, truly, but VERY frustrating experience as far as mechanixs, trust, and getting things fixed goes. I don't know what to do at this point! I feel stuck being the vehicle is under warranty with them and they ARE very nice to me yet this keeps happening and doesn't get fixed and I'm scared for my and my family's safety."

"Living 60 miles away, we bought our truck sight unseen via online research. We couldn’t be more pleased with our experience. Many thanks to Dan, Dominic, Justin, and all others who make up this top-notch crew. Wishing you much continued success."

"Very disappointed with service that I received from Roberts Auto Sales and would not recommend. I brought my Toyota Sienna to them to diagnose and repair a coolant leak. They determined it was coming from the water pump and charged me $1000 to fix the issue. I was comfortable paying this, as I was under the impression that Roberts Auto was an up-standing shop that would be able to take care of the issues with my vehicle. A day or so later, I noticed it was still leaking so I brought it back in to have them check it out. I was given a bit of a run-around as to the source of the leak this time and was asked to keep it topped up if I needed to drive the vehicle while the shop was on their Christmas/New Years holiday. I did as I was asked and made sure the vehicle was full of coolant every morning before starting the engine and driving. A few days after having them look at the failed repair, I was on the road and suddenly lost all coolant. After looking under the hood briefly, I also noticed that there were missing brackets that secured parts of the wiring to the engine, which they did not re-install after the initial service. This was over their holiday, so I had the vehicle towed to their shop and it sat until they came back. When they came back and eventually looked at it, I was told that it needs another water pump. At this point I was told that management was unwilling to help me with the cost of any further repairs. At this point, I have given Roberts Auto $1000 and hours of my time, only for them to tell me that they need to do the same exact job again, and expected me to pay them for it again. To quote "Well, we can't do it for free, so I'm not really sure what you want from [us] at this point." Would NOT recommend Roberts Auto Sales for anyone looking to have service done. I can't imagine what they do (or don't do) to the auction cars they push off the lot."

"Huge thank you to Dan Pu and Roberts Auto Sales NY for helping me get into a new car so quickly. It hasn’t even been 2 weeks since I asked to see if they would be able to find an A7 and it’s already mine. Reach out to them if you’re in the market for a new car. You will be well taken care of there."

"My first ever experience with a dealership was with Roberts Auto Sales and I’m not sure it could have been any better. I bought a 2011 CTS-V Coupe from them after seeing it in a group on Facebook. Dan and Justin also aren’t your stereotypical salesmen, they know just about everything about the cars they sell and as former mechanics and current automobile enthusiasts it’s a whole lot more than just reading the brochure. They genuinely have hands on experience and take pride in every car on the lot, from the Corvettes to the Corrolas. You’re not going to find a more reliable vehicle or a better price, they’d rather make profits by selling dozens of quality vehicles versus selling one vehicle thousands over msrp. Both Dan and Justin are the best at what they do and their communication is unsurpassed. Go see for yourself and take a test drive!"