BMW of Freeport Service Center

"Save urself the headache, drive out East and go somewhere that will actually value your business. After buying not 1 but 2 cars from this dealership, my coolant tank was cracked and the car was not drivable, they tell me we can’t give you a loaner there is nothing we can do to help you. I told the manager I was going to have to bring my business to another BMW dealership where my business was valued, and he told me no problem go ahead. Safe to say my next BMW will not be purchased from this place, and any referral I ever have moving forward will be sent elsewhere. Just wanted to write this so future customers can have a real idea of how their business is valued in this establishment."

"The service here was outstanding. My advisor Edward Wohlers was very helpful he got me in and out. The technician did a full inspection of my car very quick and effectively. I would definitely bring my car back here. The service was impeccable."

"Honestly the only BMW service center I trust with my car, they have great customer service and keep me updated every step of the way. If you ever need anything just ask for Greg he is honestly the best and always takes care of me. I can’t recommend this place enough you will never have a bad experience here I promise."

"I recently had the misfortune of visiting the BMW of Freeport Service Department, and I must say that it was an incredibly disappointing experience. From start to finish, it was evident that customer satisfaction was not a priority for this establishment. Allow me to share my grievances in detail. I brought my car to them in November for an oil change and an air bag issue. Within 24 hours I had $9,000 in so called needed repairs. I had an oil pan and gasket leak, a broken rim, filter issues, etc. I agreed to the repairs since they’re supposedly the experts. Unfortunately, some of the repairs couldn’t be done at the time as some of the parts were back ordered. I brought my car back to the service center the first week of January to finish the repairs. Two days later I get a call that my control module has failed, and even though their technician caused the module to crash, their service contract states that if something fails while they’re servicing your car, the onus is on the owner of the car. That’s not even the worst news. Turns out the control module is specific to each BMW, and the part is manufactured in Germany. To make matters worse, the turnaround time for my vehicle was much longer than initially promised. The delays and lack of communication regarding the progress of the repairs were highly unprofessional. It seemed as though they had no regard for the inconvenience caused to their customers and were indifferent to meeting their commitments. I was told I’d have my car back by the end of that first week in January, but it took them 5 months to get the part, and return the car to me. They gave me the car with tape residue all over the car, and 24 hours later every warning light was on. I dropped the car back at the service center and finally got it back a few days later with the warning lights cleared and the tape residue gone. Lastly, the inside of the car had dirty fingerprints on the seats, headrest, and door. In addition to the poor quality of service, the prices at BMW of Freeport Service Department were exorbitant. I was shocked by the inflated costs for the repairs and maintenance performed on my vehicle. It felt like a blatant attempt to take advantage of customers' lack of knowledge in automotive matters. The lack of transparency regarding pricing only added to the overall frustration of the experience. Overall, my experience at BMW of Freeport Service Department was an absolute nightmare. The staff's lack of professionalism, poor quality of service, exorbitant pricing, and disregard for customer satisfaction were utterly disappointing. I strongly advise anyone seeking auto services to steer clear of this establishment and find a reputable and customer-focused service department elsewhere."

"It is the worse BMW service received last week. I don't recommend using this place to do any service. They are unprofessional technicians and have zero quality control over any service. Here is what happened in this place. 1) My car didn't start and it was towed to the dealer. Joseph Pagan a BMW Advisor put my car on hold for two weeks. Until I communicate with Yamilett Basantes a Service Manager and she takes action to fix the delay...Unacceptable that a customer has to wait two weeks to replace a starter. 2) First, the service bill was extremely high without reason. They charged $2,900 and I didn't accept it. Then, review and changed to $2,100 3) I have to wait another week to finish the service. I pick up the car. Then, I feel the suspension has a vibration at 45 miles/hour when I was driving home. I called Joseph Pagan a BMW Advisor twice over the weekend. But no answers. I did a visual inspection of my car and I found a missing transmission cover and BMW caps on the two tires. I can't understand how it happened at the BMW dealer. 4) I come back to the dealer on Monday. Then I have to wait four hours to fix suspension problems left from the initial service to replace started. The transmission cover was trow away by the technician. It was unprecedented action without authorization. 5) I have to wait another week to receive the part and install it. Now, you can see how frustrating my visit was and how the dealer didn't fix the problem on time and they didn't apologize or compensation for the delay and incorrect actions. I am waiting for some answers from the dealer about my request or I will escalate this complaint...DON'T USE THIS DEALER !!!!"