Honda of Valley Stream Service 396 West Merrick Road, Valley Stream, NY 11580

"My 1st service appointment, it was very pleasant. My car was ready ahead of schedule. The service facility for customers is very roomy and relaxing. The service people were kind and pleasant"

"Service advisor and other employees were very nice and helpful. Car came out as expected. There are some vending machines and a coffee machine if you are hungry or thirsty. The waiting area was neat and comfortable."

"I had the worst horrible experience going to Valley Stream Honda today. I have been going to Valley Stream Honda from when it was South Shore Honda and today was my worst experience, I ever experience in all my 26 years of going here. I brought my 2019 Honda Pilot Elite into Honda on December 26, 2023, because all the security feature lights on the vehicle came on. I took it to Valley Stream Honda where I was told that it needs a full diagnosis to see what the problem was. I was later told that after the complete diagnosis that the fuse in the front windshield window camera needed to be replaced because the fuse was damaged. I said alright my vehicle was there for 2 days and I spent close to $2,000 for my vehicle. Not even 30 day later my vehicle cuts off and had to be towed back to Honda of Valley Stream where I was told that now it needs a radiator, fan cooling system and the motor cooling system. When I ask to speak to the manager, I was told there is no manager in today. They finally allowed me to speak to the assistance manager Mark Swakinski when I explained that the car was here less than 30 days ago and had a complete diagnosis why didn't this get diagnose, he tells me that it's not Honda fault and if you go to the doctor and he tells you that you are completely fine and have a heart attack the next day is it the doctor's fault. Actually, yes because there are warning signs when a person gets ill just like there are warning signs when your car is going to break down. So, I don't understand how a complete and thorough diagnosis was done on my vehicle and less than 30 days later I am paying close to $2,000 again and it's no one fault. I don't see how an assistant manager can be so condescending to this matter especially when I'm a woman with a terminal illness and trust me there are always warning signs to everything."

"I made an appointment with VS Honda for a recall on my 2019 Honda Pilot. I received a call from Pat later that day who advised me to remove all personal belongings from the back seats and trunk area of the vehicle as the fuel pump needed to be replaced. She also told me to bring in the car with 1/4 of a tank of gas or less.. I brought the car in on the day of my appointment and was told by Brandon (service advisor) that the car could not be repaired as the parts weren't available at the dealership. I asked why I wasn't told this when I made the appointment and when speaking to Pat. He told me it's not his fault and that this mistake has nothing to do with him. This dealership lacks customer service skills and working together as a team. Typical example of passing the blame on to others. This was a total waste of my time. Probably going with a Toyota for my next car purchase."

"I took my 2021 CRV for maintenance and left with a 2024 CRV. Jonathan was great in explaining all I needed to know to switch my 2021 lease Crv to a 2024."