Park Ave BMW Service, Parts, Collision center

"In May 2022 I purchased a pre owned 2021 BMW X5 XDrive 40i from BMW of North Haven, CT. X5 had 13,000 miles when I purchased it. After two months the check engine light came on and supposedly it was a software issue. Then the subwoofer went at 22k miles and I literally had to take videos with sound and research on BimmerForum to see if other owners have had similar issues. I took my findings to the dealer and they replaced the subwoofer. At 30k miles I took the truck to Park Ave BMW service because of an odor of coolant in the cabin and a check engine light. They said the water pump failed at just 30k miles and needed to replaced. Warranty covered it. Since then the truck has a rattle noise coming from the trunk area and also creaking noises coming from the rear seats . I’ve taken the truck back to Park Ave Service and they fix the issue for a day and then the next day it comes right back. I have emailed the Service Manager twice and he has not had the courtesy of replying to my email with my concerns. I am keeping a paper trail of my emails and concerns. I picked up my truck on January 26th, 2024 after having it in service for almost a week over the rattling sounds. Glenn asked the forman to drive the vehicle and he was able to hear the noises and make the necessary adjustments. But this is bigger than just simple adjustments and BMW has failed at properly diagnosing the issue, instead opting to put a “bandaid” on the issue to satisfy the customer for a day or two. Honestly my experience with owning a BMW has NOT been the best! And the lack of interest from the Service Department in properly addressing my concerns raises many questions about the long term reliability of this brand! The “Ultimate Driving Machine” with its high cost and expensive maintenance have made me reconsider owning this car last 50k miles! *****UPDATE***** A week ago I received a phone call from the Service Manager at Park Ave BMW. We spoke on the phone regarding the issues with the X5 specifically the rattle noise coming from trunk area. The manager explained that it’s from a part that has been plaguing BMW for years with the two door design X5’s have. So I’m here thinking, “if this has been an issue for years why hasn’t BMW offered a recall or a permanent solution”? The rattle noise is very annoying and unnerving and I basically have to drive around always with the music on so that you don’t hear the rattle. Anyways the conversation ended with no solution to the problem. The manager was more concerned about the negative review I left instead of customer satisfaction and retention. I’m planning on going back to my Japanese vehicles were reliability and customer satisfaction is high!"

"The best place to get your car service at! The staff is super nice ! The person that took my car : Wilson was very professional! A great place to come back and feel you are being good taken care of"

"After receiving a massive quote from a different Service Center to fix my BMW, I called Park Ave BMW and they promised me they would give the car a look, and help me in any way they could. They towed my car to their service center and were able to fix my car for a fraction of the cost I was originally quoted. We were in a vulnerable position, and Park BMW did right by us. Dave, Hector and the whole team were professionals. I don't often leave reviews, but Park BMW more than earned it and all my future business."

"HORRIBLE CUSTOMER SERVICE!. I spent $116k on my X6m50, and brought it to Park Ave BMW for a simple tire change. Upon picking up the car, I noticed all of my titanium lug nuts were damaged, and I brought this up to Zach, who didn't seem too concerned, and eventually ghosted me. I then reached out to David Bergamotto, who tried low-balling me on the replacement cost for the lug nuts. David then wanted to meet in the middle (his idea was below the middle), and when I pointed out exactly what dollar amount was in the middle, he has been ignoring my emails. During this entire process, getting a response from either Zach or David has been painstaking. The only reason I even heard from them occasionally was because I relentlessly followed up on our email threads. After finding out my neighbor also had damage done at Park Ave BMW for a service call, it reassured me how horrible their customer service is.This is a reflection on Park Ave Auto group as a whole, and me and my family do not plan on spending another dime on sales or service with their entire group. Such a petty issue when I have dated photos proving it happened in their possession. I don't care how it happened, what I care about is having it rectified. I WILL SEE YOU IN SMALL CLAIMS COURT! In addition to filing any formal complaint I can with the State and County."

"If we could give more than 5 stars we certainly would! We had the misfortune of having our car break down while we were on a weekend trip. What was fortunate was Park Ave BMW was the closest dealer so we called and the tow truck took us there. Melissa was amazing. She was so friendly and helpful and immediately made us feel better about the situation. All of the employees were professional, friendly, and competent. They kept us updated throughout the process and the whole experience left us very impressed with this business. Thank you so much!!"