Smithtown Toyota Service Center
360 New York 25, Smithtown, NY 11787
Hours open
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM
Sunday:
Closed
Photos
Location & Phone number
About the Business
Smithtown Toyota Service Center is a top-rated car repair facility located in Smithtown, New York. Our skilled technicians are dedicated to providing exceptional service and maintenance for all Toyota vehicles. Whether you need routine maintenance or major repairs, our team is here to help. Conveniently located at 360 New York 25, we pride ourselves on delivering high-quality workmanship and excellent customer service. Trust Smithtown Toyota Service Center to keep your Toyota running smoothly and safely on the road.
Reviews
"I arrived on time for my appointment and was taken care of in a timely manner."
"Took my car in for an oil change on 9/18/23 and afterwards the hood no longer latched safely closed. When I drove it back to them less than two days later, they said they would fix it, after special ordering the part and getting me in over a week later (obviously super unsafe to drive around with a car hood semi-unlatched). Took it to another Toyota dealership and they said both the latch and the cable were broken (Smithtown said the cable was fine when they checked) and now it’s going to cost me $600+ to get something fixed that was never an issue until I took it to Smithtown for routine service. Really sad, because the service department here used to be really on top of things. Edit: Both the Service Department and the Customer Relations department contacted me following this incident. They did talk to the Service Department on not allowing unsafe vehicles back on the road, but said the hatch breaking was due to 'wear and tear' and that the cable was not broken (even though the other dealership said it was broken in conjunction with the hatch and showed me the broken parts). Neither of these staff examined the vehicle when it had returned on 9/21/23, so they are basing the 'wear and tear' on a hypothesis. They said I could come back to have them look at the vehicle/to discuss in person, but why would I take additional time off work and drive an hour to have them look at a repair already completed and continue to have them say they weren't responsible for the latch breaking? I was offered a free oil change...less than 10% monetary value of the repair bill I just paid. Also, why would I return for an oil change when an oil change was the reason I suddenly had a huge repair?"
"Great service center. They have the main building and then they have another service center just west of it which has plenty of space for waiting room and excellent service. Thanks Ms. Ramirez for the great assistance."
"Quick service. Main service waiting room is small. Good communication confirming appointments. Express is very large with big parking lot."
"Recently had both of my cars in for NYS inspections and oil changes. The wait was reasonable and the free car wash was a bonus. They covered the steering wheel and seat and the employees all had face masks."
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