Winter Park Veterinary Hospital

"This is my second visit to WP Vet hospital.The first time I went there in a rush because my feral was sick and other facilities did not specialize in dealing with him. Saw Dr. Katherine Cardenas and was very impressed with how she treated my outdoor never touched cat. Today went there for the second time to actually get a second opinion from Dr. Cardenas because my indoor cat was refusing wet food. Again was very impressed with how thorough she was and how we could review a step by step action healing plan. I asked questions and she took the time to explain. In today's visit I also met Miriam Soto, a vet technician. What can I say ... she too gets my 10+. Natural teacher who is kind and quite experienced. Because of them I will stay at WPVH. I like thoroughness and they did just that for me and my gatito."

"I called the office to ask that they request Vet records from a Specialty Vet who had seen our pup, years ago. I spoke with Customer Service Rep, Nicole C., who looked up the specialty, out-of-town Vet in seconds and had all their contact info before I asked if she was ready for me to giver her the contact info. She said she would call them today. I thanked her and said I would follow-up in a few days to confirm that all records were received. About 5 minutes later, I called back to tell Nicole that if she needed a signed authorization, she could fax me and I could sign it, scan it, and send it back to her. But much to my surprise, when Nicole got on the phone, she told me that she already had called the Specialty Vet, searched my records at Winter Park Veterinary Hospital, found a previously signed authorization form, and had my records from the Specialty Vet transferred. And while I was still on the phone, she emailed them to me so I could confirm that the records I had requested had been received in full. In all of my previous experience with Vet offices and customer service reps (going back decades), I have never received such prompt, courteous, and competent service. And somehow, Nicole was able to do all this while sounding completely relaxed and friendly on the phone. I never got the feeling that she was a harried, hurried worker being asked to do too much for too many. Other offices, under similar circumstances, have taken days (or longer) to request and receive records and often have required multiple follow-up phone calls. Not so with Nicole: From start to finish, my records were requested, authorized, and received within minutes. I would recommend Winter Park Animal Hospital — and Customer Service Rep Nicole C. — to anyone. Nicole provided extraordinary service, but prior to today, she and I had never spoken to each other or met at the office. This was just all in a days work for her: Extraordinary service is Nicole’s ordinary service."

"Dr. Newman is a man who was born to be a vet. He has an obvious love for animals, a humorous bedside manner, and a talent for efficient assessment and treatment. He has the experience to know how to diagnose a problem and make inferences with the fewest tests necessary, and the consideration to actually do so (clearly proven to us on several occasions). He has been efficiently treating my 11-year-old dog for many years, even performing an emergency, unscheduled operation on one occasion. I have total confidence in his recommendations. He always takes time to answer my questions. It’s not easy to trust someone with the health of your pet or to be considerate of your expenses. Being a pet owner is a vulnerable position to be in when you would do anything you can for them… Dr. Newman is a veterinarian you can trust."

"This vet is awesome. I was a bit pissed today because they would not fill my petsmart preventative prescription. After reading their email and explanation I understood that these only platforms are exploiting local vets and even try to circumvent them. More importantly, their online pharmacy had a better deal on the meds he needed, so I cancelled and went through the winter park vet pharmacy. This vet previously got my dog in with short notice and has been a great place for my dog. I recommend giving them your business."