TJ Toyota Service Department

"This is a bit of a tough one. My wife insists on taking our 2011 Toyota Sienna with around 190,000 miles on it here for everything, and I'll admit that the few times we've tried somewhere else it's ended in mixed results. TJ Toyota knows their stuff, and they charge accordingly. When you go in for routine maintenance, it's not unusual for them to come out with a list of "other issues." This most recent time I was there for an oil change, etc. If I had done everything on their list my oil change would have cost around $2,000. In fairness, they explained that most of the items were "milage based recommendations," and didn't use any hard sell tactics. Also worth noting, the waiting area is very clean and comfortable, even offering complimentary coffee, tea, and donuts. This is a good thing, because they are not fast. It's usually quite busy and they aren't a quick lube."

"Accounting said we never paid $800 trying to collect $800. Same guy I handed the 800 called. How do you misplace $800 in cash? In other words, keep your receipts! They will try to steal your money!"

"THIS PLACE IS A RIP-OFF..I GUESS THAT'S WHAT YOU GET when there are no other options in the area... It costs $30 a viper blade which elsewhere costs less than 10 and I had to buy it because I couldn't pass inspection.. I had no problem with viper at all when driving and using it.. Also, I was previously offered $25 each before, so suddenly now 1 passenger side one is even more expensive.. Labor for oil change and tire rotation is $75 in addition to whatever the listed price is.. NEWS FLASH: ONLY COST IN TIRE ROTATION IS LABOR.. The total bill was over 160 and they told me I have so many things wrong like brakes etc that would cost over $500.. in a car that is driven below average miles and drives perfectly well.. What was hilarious to me the most was that suddenly next service is now due after 5000 miles which, when it was free 2 Year service from TOYOTA; was due every 10,000 miles.. LOL DONE WITH THIS PLACE FOREVER...RUN AWAY IF YOU CAN.. UNFORTUNATELY SOME CAN'T SINCE IT'S THE ONLY DEARLERSHIP IN THE AREA. I AM DONE WITH THIS PLACE FOREVER.."

"Always GREAT !!! I totally forgot about my inspection being up this month I was there for my routine maintenance and they were able to inspect my vehicle and do the maintenance in under an hour !!!! Always top notch service at TJ Toyota all together, glad we have our hased our last 3 vehicles from them !!!"

"I dont trust many shops, but these guys are fair and seem to know good customer service."