North Coast Service Center

"I’m so happy I found this honest, fair and dependable service center! They do GREAT, timely work and don’t try and sell you something you don’t need. In fact, there were some things I thought I needed done and they told me they weren’t necessary. James is awesome and extraordinarily knowledgeable. They will continue to get my business and referrals."

"I was in Rochester, NY over the “Weekend” for my son’s hockey tournament. On Saturday morning, as I was pulling into the ice rinks parking lot, I noticed a very loud noise. It almost sounded like my muffler was dragging on the cement. I was completely stunned, as I drive a 2021 Cadillac Escalade, which only has 39,000 miles on it. I turned off my engine, and typed in Google, “What’s the closest auto body shop to me?” A place called, “North Coast Service Center” in Fairport, NY came up, as it was only 3 miles away from the rink. I called North Coast Service Center in a panic, as I live in NJ, and was worried about getting my son and I home on Sunday. A guy named Steve in service answered my call. I informed him of what I was experiencing, and he said that because it’s Saturday morning, they have a full day of customers, BUT, please bring your vehicle in, so we can at least find out what the issue is. I drove my car to their shop, where James the manager of North Coast greeted me with a warm and friendly smile. James and his mechanics, Steve & Chuck took a look at my car and said, wow, this is a very rare problem you have. We’re not sure we can even get the parts from Cadillac? James, the manager took it upon himself to call Cadillac to see if they had the parts. Cadillac said they did not have the parts, but did have them at an offsite warehouse. James literally drove to this warehouse two times to locate the necessary parts to get my car fixed. Additionally, Steve & Chuck we’re supposed to be done with work at 11:00am on Saturday, and ended up staying until 6:30pm to complete my job! I can honestly tell you that North Coast Service Center came through for me, as I was in a real bind. Not only did they get the job done, but you could tell their pride was on the line, as they legitimately love what they’re doing. If anyone in the Rochester area is having car issues, I would strongly recommend North Coast Service Center. They were truly amazing!!"

"My father recently stopped by North Coast Service Center to see about getting an appointment to have a scratch down the side of his vehicle repaired. Much to his surprise James came out, looked at the vehicle and did the repair right on the spot. The kindness that was shown to my father by James is truly appreciated. Instead of potentially trying to take advantage of an elderly person, James did the opposite and treated him with respect and kindness. The car looks fantastic and we cannot thank him enough. I highly recommend them and I know we have now found a repair shop where we will be treated fairly and receive great service. Again, a huge thank you to James!"

"The guys at North Coast Service Center go above and beyond! I took my car in to get my wheel bearing replaced on my Subaru Forester. Jamie discovered one of my rear coil springs had snapped. Before even telling me, they went ahead and called Subaru and found out that the springs were under a safety recall and that they would replace them for free. North Coast could have just suggested repairing it themselves without even suspecting a recall or checking with Subaru, but they went the extra mile to look further into the issue and saved me a good amount of money. That is what you call honest, intelligent and thorough service that inspires trust. Thank you, Jamie and North Coast! You guys are top notch!"

"I was in a pinch with getting my winter tires on for my Corolla, due to me going out of town that weekend. When I called North Coast & I explained my situation they wanted to get me in right away like I was absolutely blown away because usually it’s a 3-4 hour wait with these other service centers, but I didn’t have to wait that at all it was way quicker than I expected. They made an exception for me & that’s true service. I really felt like they put me the customer as number one priority & you cannot beat that. Thank you North Coast!"