American Eagle Outlet

"Went in today to exchange some pants I ordered online and was immediately helped by Edgar, who assisted me in finding a few pairs of jeans I showed him online. He was so friendly and came to check after I tried some clothes on that I was all set! And then Takisha (sorry if I spelled her name wrong) at the register was patient and sweet -- shout out to the managers at this location for being intentional about the employees they hire! The customer service was exceptional at this store! Thanks Edgar and Takisha!!"

"They don’t honor the sale signs here!! There was a rack of clothing with ONLY the same two shirts and a sign above it literally said 50% off. I pointed it out to the associate and manager and they did not honor it! They told me it’s not the correct item on sale. I understand that, however, that’s not my problem or my fault. They shouldn’t have put all of those shirts under that rack if it isn’t on sale. They weren’t even making an effort to try and help me out. The manager acted as if honoring the sale sign would mean it comes out of her paycheck. Then the associate had the audacity to tell me “I mean it’s pretty cheap even without the sale.” I worked in retail for 7 months and I’m pretty sure you don’t tell a customer that! Never shopping here again. 0/10 experience. Go to the one on 34th street instead, way better."

"Got profiled by store associates. This little girl literally came Folding clothes in EVERY SECTION I WENT TO. Passed me to the next associate who told me I can only try on 2 items at a time I have NEVER heard of this unless it's something new. She asked me if I was going to check the mens for the pants she recommended I wanted for work cause ladies didn't have cargoes in black. I said yes so she transferred the profiling over the radio to the associate upstairs . Who then assisted me. then I heard her over the radio saying im coming back downstairs. So they watched me throughout the store. Im returning the two shirts I bought today 7. 17. 2022 . I had to return a few clothes I brought online. . I should never be subjected to that. Not spending money there at that location. I would literally just return things there if I need to ."

"clothes of very good quality, a little bit expensive, a detail that comes to my mind, it is no longer clothes with embroidered logos like before, it was more classy"

"I used to live near this store and used to frequent at least once a month. I have had both good and bad experiences here. The good is that they have tons of sales, someone is always out front to greet you, and they have a clearance and Aerie section in the back. They usually have a decent stock of items. The bad - the cashiers are usually slow or rude, the lines are long and sometimes, its hard to find someone to help you."