Romeo Ford of Kingston

"Now that I've purchased a truck elsewhere and confirmed my expectations were realistic, I'm sharing my experience with Romeo. I spoke with someone online and explained I'd be driving two hours and needed to know if we're in the same place on pricing before making the trip to purchase an F-150. The rep confirmed with a sales manager that they'd be willing to sell the truck for my requested number. I arrived and the whole experience was bizarre. I was told to ask for the sales manager on arrival. He didn't even introduce himself, instead having a salesman greet me. Then they acted like that pricing conversation had never even happened. The salesman had to keep going back to the sales manager behind a big barrier in the corner to get new offer printouts - a practice that my local dealers abandoned years ago. I should have walked away at that point, but the salesman was a decent guy and we eventually got back to the number that we agreed on initially. Things fell apart again when talking about the trade value. The number I was offered was insultingly low. Eventually, the sales manager appeared and told me I can't expect them to sell me a truck at a wholesale price and also give me book value on trade. Interestingly, I had no problem getting a deal like that on my last two F-150s and my expected trade numbers have always been in-line with what dealerships have ultimately offered me. I ended up buying a near-identical truck from a dealer that kept their word on pricing when I arrived in person (same pricing I requested of Romeo). There was no nonsense with running back and forth to a manager and getting new printouts. Their offer on trade was also in-line with my expectations and thousands higher than Romeo's offer."

"Mitchell was was easy to work with, and seemed genuinely concerned about creating a positive experience. Daniel in finance was very knowledgeable and professional. They were experiencing IT issues in the office while I was there, and I appreciated their honesty in dealing with the issue. Everyone scrambled to make my experience as smooth as possible. The truck had a few very minor dings, which I know is common from new car transport, and Mike had them fixed asap. The truck looks flawless. I received good value for my trade, and I’m very happy with my experience. I would definitely recommend them to anyone."

"I've been buying vehicles at Romeo Ford since 2018 I truly believe that Romeo Ford is a great dealer. I've always dealt with Dustin as my sales person except for the short short time that he worked in finance. Dustin is a great salesman. an excellent to work with when buying a vehicle I wouldn't consider of using another salesman to buy my vehicles from my son just bought an 2023 F150 and his experience was also excellent and also use Dustin as our sales person and he always willing to go out of his way to help Thank you Dustin for all your help, as always a pleasure to do business with you"

"Buying a car is exciting but stressful. Sean Gardner at Romeo Ford made it just exciting! Sean greeted me as soon as I walked in and was with me every step of the way. This was my first experience buying a car on my own & it went way smoother than expected. Sean was incredibly educated on all the vehicles and was able to address any concerns. I’m absolutely thrilled with my purchase and will be sending all friends and family over to meet with Sean when they need a new vehicle!"

"Pre-ordered the maverick a year ago and man was it worth the wait. Drove all weekend with amazing mpg. Holds all my tools for work and with long drives to different construction sites its comfortable and rides great. Liz armston was my sales associate and she was amazing. Very informative about the vehicle and made the entire process feel like a breeze. The finance department was also amazing. Very informative on any question I had. All in all a great buying experience highly recommend. 10/10"