Parkside Resort - Accommodations by Parkside

"We had a 5 night stay booked in bare fut Chateau. We were given a warm welcome by Sue on our arrival. Cabin was clean and beds were super comfy. The kids had never seen such big bunk beds. Unfortunately we arrived when there was bad weather. Our first day there were very strong winds. We had a few issues, tree down, chairs blown down stairs, bbq dented but maintenance where with us within 30 mins of calling. Then a snow storm came in and cut our trip short as we were advised it was best to leave early unless we wanted to extend our stay. The resort was in a good location not far from pigeon forge, restaurants, attractions and supermarkets. Unfortunately we didn't get to use the putt putt but the kids did use the indoor pool and slides and the arcades. The cabins are quite close to each other but we weren't bothered by our neighbours. Our cabin facilities were good although kitchen was lacking in a few utensils. Overall we enjoyed our stay and would return."

"The resort is well positioned with a private gate for entering and nice pool that looks down the main road. The Big Bear Retreat was our cabin of choice this time around. we have been there previously and so far everyone in our big family enjoyed it very much. The balcony space was amazingly beautiful. There were gorgeous Mountain Views from morning to evening. No matter where you sit in the cabin there are always big windows to look outside and enjoy the nature. This cabin was beautifully position to look at the mountains from everywhere. Interior of the cabin was very clean and spacious. The kitchen, dining and living areas had plenty of room for our family of 5 adults and a child. There were plenty of bedrooms and baths. The kitchen was well appointed with all cooking equipment and plenty of dishes & glassware. There was a lower rec room, a theater where we enjoyed movies at night and a nice size pool. A very nice property ...we're going back again."

"We had a wonderful visit here, we stayed in A Swimming Bear a BEAUTIFUL cabin. Each bedroom had its own bathroom, and we were tucked off in the corner which was nice. We were also close to the picnic area we used for a family get together, we got the see the bear roaming around. And I took a stroll to the other side of the park which was a good little walk with great views!"

"My cousin spent a small fortune to have their wedding nearly ruined by this place and the management, or lack thereof. Initially, they were informed that certain accommodations were available to them to find out 2 weeks prior that they would have to pay extra for the reception hall, which was attached and unused. The hot tub was disgusting and inoperable. There was a maintenance guy that came by and looked at it for about 5 seconds then left, never to return. Getting any of the TV's to work took an act of Congress, and some still didn't work. Several of the games in the game room did not work, the Foosball and pool tables were nowhere near level. The floors were nasty. There is not a full length mirror in the entire cabin, that's a big deal for a wedding venue. The maid of honor went to the main office to raise some concerns and was informed that the wedding planner was refusing to come do the job she was paid to do and refused to talk to anyone but the bride or groom, it was their wedding day, they were a little busy. Oh, and then there is the neighbor..... He has a sign facing the venue that says, "this is not a place for loud parties and music. People live here, show some respect." Below that is a sign that says, "they knew this when they took your money." We were really confused by this until the wedding started. He blasts music so loud it drowns out everything. You couldn't hear the music being played in the venue nor could you even have a conversation with the other guests. Parkside knows about this and will not disclose this upon signing a contract. I would suggest that anyone considering this place for their "perfect" day, look elsewhere. There are hundreds of better options in the area with much better management. And then they have the audacity to call me a liar, (see response). I was there, and saw her tears. Believe what you want, but be very cautious when doing business with this place. Just so I'm not completely negative, the place makes for decent photographs and the concept is really good."

"We stayed at Smoky Mountain Lodge for an extended wedding weekend and used the Smoky Mountain Pavilion for our wedding. Overall, we were very happy with our stay. As frequent Smoky Mountain travelers, we've stayed at several resorts and this one was a great choice! There are several great things to say about our stay, but I really want to talk about the biggest down fall. There is a neighbor, whom owns a private residence, very close to this cabin. The very first day (within the first 30 minutes) of our stay, the neighbor turned on a sound system. The music was so loud that we couldn't have conversations on the back porch. The day of our wedding we had music playing to do our dancing and the neighbor again turned on a sound system to drown out our own music. It was very upsetting that we couldn't enjoy our wedding reception due to the neighbors music. On another night the neighbor turned on his sound system and actually left his property and kept the music playing. The music was played from 9pm-11:30pm. The music is played through a sound system, so it's very loud! Not only was it obnoxious, it was disruptive and inconsiderate. It should be noted this is a private residence and not associated with the resort. When I voiced this concern to the resort, they explained they are dealing with the neighbor through other measures. I just simply want others to be aware of this issue, especially those getting married, because it's something the resort has knowledge of and are not going to disclose openly. (SEE PICTURE) Aside from that issue, there were several nice aspects of the resort: Great location! The resort is a less than 10 minute drive to everything Pigeon Forge. It's very convenient to be so close to town! The views were perfect! We had a great view on the back deck of our cabin, but there were even better Mountain views if you went further up through the resort. Beautiful cabin! The Smoky Mountain lodge was beautifully decorated throughout and had a very homey feeling. There was everything one may need in the kitchen, as well as for the grilling area. Front desk and maintenance were very nice and professional. We made several calls throughout our stay for various reasons (tvs not working, theater assistance, glass cleaner for windows, clean hot tub, etc.). The front desk staff never got tired of our calls and the maintenance guys were patient with us. We didn't get a chance to visit the other parts of the resort (pools, putt putt golf, restaurant, etc.) So I can't speak on those, but we were happy to know that they were available for us to enjoy if we had time!"