Pep Boys

"Horrible customer service. No one takes responsibility for the bad service. I was back and forth spending money on uber because I received for 5 days text messages “you car is ready” and when I drove the car. Oil was leaking even though that was not the problem when I brought the car for services. When I put a complaint because the car was not properly fixed, no one knew anything, “I was not the mechanic, I’m just doing a favor, I’m the assistant manager, I don't know anything about your car”. Those are some of the messages from the unprofessional people working at pep Boys at Bayshore store. I left the car at the shop and will not pick it up until I get my money back."

"Just left Pep Boys and I cannot say enough about the service at this Bay Shore location. Mike explained what needed to be done to my car and my options. I got there 45 mins before closing on a Sunday. Mike and Milton made sure to take care of my car as well as another customers even tho it kept them at work an hour AFTER closing. When I had questions, Mike made sure to stop and answer every one so I understood. I was promised my car within the hour and Milton and Mike delivered. I would recommend this pep boys to friends and family for sure!"

"Wasted an hour of my only day off this week, to be told “sorry you have tinted windows, our mechanic doesn’t feel comfortable issuing your inspection” Meanwhile I have been going here for over a decade. NOT ANYMORE. The staff here need to be educated on customer service. If my vehicle wasn’t going to pass inspection, due to tinted windows, why did it take an hour to let me know that? Is the mechanic blind? Don’t waste your time going here. Go anywhere else, where they respect you and your time.. hope this place goes under ASAP!"

"If I can give this place a negative million rating I would. Omair who is supposedly the service store manager has no clue what he is doing and does not know what customer service satisfaction is all about. I had to go to this location a total of 10 times. One time I got there at 8:45am and didn't leave until 6pm. AND MY CAR STILL WAS NOT FIXED because the part wasn't working properly and they told me at 4pm they had to order the part!!!!! 4PM!!!! I'VE BEEN SITTING THERE SINCE 8:45! I had to go to Ford myself to get the part fixed! I called corporate 3 times about my experience and nothing! The entire corporation is a joke and I will be writing to the better business bureau which they know will cause a bigger issue! DO NOT GO HERE FOR ANY SERVICE!"

"If I could give them zero stars, I would. I called ahead to make sure they had my car battery in stock. They told me they did and then when I got there, they suddenly didn’t. They told me it would take 30 minutes to install the battery and I waited over an hour and a half. I got back in the car and my service light was still on my dashboard. I do NOT recommend using them under any circumstances."