Dunkin' 280 Sunrise Highway, Lindenhurst, NY 11757

"Just think the owner of this location should know that the employees decide to stop serving whenever they feel like it. I showed up to the drive through at 8:45 and the hours are clearly advertised until 9pm and I was told that they can’t serve me my drink because they turned the espresso machine off... I have an espresso machine and it takes two seconds to turn it on. They just don’t want to clean up because they want to walk out the door at 9 on the dot. Lol I get it I worked in food service for over a decade but that’s not how it works. Change the advertised hours if you don’t want to serve drinks after 830. been coming to this location for 20 years- won’t be back after this."

"The staff is always friendly, orders are accurate and ready quickly"

"Absolutely terrible. I’ve tried to give this place the benefit of the doubt but they prove to me over and over again how awful they truly are. Awful Customer Service and Awful Food. I go here before work because its super close to my home and they have a drive through which makes things a bit easier for me. However i will NO LONGER be attending this place. I went there this morning and ordered a caramel macchiato instead I received a disgusting iced coffee with iced filled to the brim. They gave me the wrong order because i guess no one there can work and serve the right ordered items accordingly. There has been times where i have gone there and asked for “light ice” and what they give me is a drink that looks like i have taken 6 sips out of it already. Its very frustrating because their drinks are so expensive as it is. Today 11/06/2023 i was charged the full price of a macchiato but gave the most basic nastiest drink. So done. Lastly, i called 10x (not exaggerating) to let them know and the phone rings and rings forever. I just have one question…… WHO IS RUNNING THIS PLACE??????"

"Absolutely terrible customer service. My daughter placed an order online walked in 10 minutes later it wasn’t made she watched three people come in in front of her. They make their order. Still haven’t made her order when I walk in and ask for a refund manager says I can’t do that. Absolutely awful customer service. All of these people should be fired. Terrible terrible"

"awful service by the manager on duty. very unprofessional and does not care about their employees at all. i hope she gets fired."