Geek Squad

"Scheduled an appointment for laptop diagnostic and repair. Laptop won’t turn on. Agent at the desk said there are too many possible points of failure (ports, charging cable, motherboard, psu, etc) and they don’t have any parts so there’s nothing they can do. Total waste of time. Horrible customer service."

"Improper installation of my fridge caused the water dispenser to shoot water against the wall behind the fridge, which caused my garage ceiling drywall to collapse from the resulting flood. Geek Squad's own people confirmed bad installation to be the cause. I've opened a case to try and work with them to handle the repairs but there's just no end in sight. Their insurance company won't respond and I feel like they're just waiting me out. I'm super unhappy with my experience."

"So my story goes something like this I had a part that was broken in a dishwasher that I bought from Best Buy but I had the warranty from the geek squad so they came over and said it would only cost me $50 as opposed to the normal hundred dollar fee. I found out that I could easily fix it myself if I just ordered the part so the guy gave me the part number and I proceeded to call a place that supposedly had that part. However I then found out that the park would not be shipped For seven months. So I called Best Buy back and said I’ll take you up on your original offer to replace the part and fix my machine since I was confident they had access to these parts at hand. However they then proceeded to say that they would have to charge me another $50 diagnostic fee since I canceled the first one to which I responded I don’t need another diagnostic we already know what the problem is we even know what the part numbers we just need you to bring someone over to come and fix it. But they said no they had to open up a new invoice and charge me another $50 apparently customer service is not on their list of things they provide. So if any of you out there considering getting the geek squad protection plan don’t waste your money"

"My phone is completely dead. I tried to charge it with different chargers but it still wouldn't charge. I went to geek squad for help a couple of days ago and this guy working there told me he would take a look at my phone and took it from me. A couple of seconds later he looked through his computer and asked if I made an appointment. I said no because I had no idea that we had to make one, and he just said I can't help you then. I understand that we have to make an appointment before coming in, but there were no customers at all and it looked like the workers there were just staring out into space so it was a little ridiculous to me. I scheduled an appointment and when I went in for my appointment, I explained my phone situation to one of the female workers there. She didn't even confirm to see if I actually did make an appointment which means they wasted my time. What's the point of making an appointment then? I even told her that my phone company took a look at it and advised me that it might have something to do with my battery so that I should have it opened, but the female worker working at geek squad just asked me if it turns on and I said no and she told me that it has nothing to do with the battery, mind you she didn't even take a look at my phone. Instead she told me that it has something to do with my charging port and told me it cannot be fixed, but it can.... She kept saying that if it turned on it would be a battery problem, but it doesn't so she said hence it's not a battery problem. How would she know if that is the EXACT problem, if she didn't even take a look at it?! I asked her a couple of questions and she proceeded to give me attitude and responded in a rude tone like I wasn't understanding. I even thanked her at the end since she at least took some of her time to talk to me, but she didn't even respond and just kept looking down at her computer.... Please geek squad in poughkeepsie, make sure the people you hire know their facts and what they are doing. Please train your employees to do better. I understand your time is precious but so are your customers."