M & R Automotive Service Center Inc.

"Professionals who will give you honest and quality work. Courtney at the front desk is patient, and always willing to do his best getting you in for service with efficiency."

"Was able to schedule an appointment within the week for an inspection. They had it done within 30 minutes - the plaza area was a great way to kill time while they did their thing. Will be a returning customer! Thanks again guys!"

"These guys are simply the best. Beyond straight shooters - hard working and exceptionally caring. They apply high quality automotive knowledge with breath of fresh air customer service and honestyall for reasonable $$$. We keep bringing our cars and they keep us on the road. Thank you so much"

"These guys were great from the towing to the service on my sons vehicle. He was broken down an hour away from home, and they took good care of the situation."

"Giving three stars, subject to change. Had my car towed by Jason today, a tow truck operator from M&R. He was pleasant at first and communicated well, that is until he was unloading my car from his flatbed, where he ended up crushing the front bumper as he lowered it. While it was happening, as I stood and watched my bumper getting crushed, Jason was scurrying around, cussing and trying to find a solution, but nothing worked, so he just lowered the car and let the bumper crunch until the car dropped about 8" to the ground. He immediately went over to the bumper and tried to push it back into place, saying "See, it'll snap back in", but it was beyond that. When it was being crushed it was pushed up above the headlight. It's just flopping around now. In addition, he was so flustered that he just gave up and left the nose of the car protruding into the road, and when I asked him to help me push it out of the road, he refused, saying "I'm not going to touch it again". Really?! Wow. That's a new one to me. I mean, isn't it his job to get cars out of the street, not drop them into the street? When I asked him how long he'd been doing his job, he seemed indignant, and said he'd been doing it a couple of years. From that point on, he got very defensive and seemed to be in denial that it was in any way his fault. Then he started taking pictures, all over the car, as if something happened anywhere else, but none of the bumper as it was being crushed. Only I have those. I was justifiably upset about the whole thing, not just about the damage but also about his response and attitude, but apparently he didn't think my being upset was justified, and I was told that he didn't like MY attitude. All I could say to that was "C'mon, man, really? MY attitude?" All he said, with a fake grin on his face, was "Have a nice day" and as I was saying "That's it? You're really going to leave it in the road?," he intentionally talked over me, saying "Have a nice day" again but loud enough to drown out what I was saying as he walked away and shut the door to his truck. Pretty bad experience overall. I have no reason to otherwise complain about M&R, they're local, they have a clean, modern shop, my mom used them for years and trusted them, and they're otherwise respectable, courteous and professional. Not this time. Jason dropped the ball and doesn't seem to want to own it. I've contacted my insurance company as the tow was covered by them. I'm curious what the overall response and outcome will be. I'll be back to update either way."