Lowe's Home Improvement

"The staff is very very helpful! They are dog friendly and customer service is great! We don't go to Home Depot anymore!"

"If you don't want customers calling to ask about your hours on a holiday , change your blurp that says holiday may affect hours on your website. Also remember to hang up the phone before you complain that it's another person calling about the hours. Also the road speed limit signs are what the police go by, not what your phone speed limit says for North Collins just an FYI per the conversation you had with fellow employees when you were done complaining about people calling about your store hours. Do you really think we would call to talk to you, if the hours were clearly stated on the website????"

"It is Lowe's. This particular visit I needed some totes that were located on the top of the rack out of my reach. It took 20 minutes and I asked 3 different employees before I was able to get the totes. Other than that they usually have everything I need for my projects."

"My Lowes store has everything I need for home improvement. Truly it's one of my favorite stores to shop in. They have very capable employees and managers to assist you with your purchases."

"This place is great if you love to waste time. Went in looking for an appliance and picked one but inquired on ordering it with a different feature, a feature advertised by signage in the store for this product. The sales person helping me told me that's to hard to find you'll have to come back tomorrow. I asked him if he could just take a quick look and see if it pops up on his computer. Then he did look and found it. We made the order and I opted for delivery and installation. I then headed to dinner and while thinking about it I realized somethings wrong with the delivery charge it still seems quite cheap. I looked up the product number on the receipt and it was for a lesser model a few hundred dollars cheaper. I immediately called them and asked for a manager as this person swore they had the right product. She ended up have him call me back and proceed to tell me that I am wrong he definitely sold me exactly what I asked for. I flat out asked for a refund and he said he was unable to do that over the phone. I finished diner and went back and asked for the same manager again as I was annoyed that I wanted some one with half a clue to help me and she just had the same guy call me back. We proceeded to walk back to appliances and I showed her what I wanted vs what was sold. She stood at the computer for about 10 minutes trying to find the product. I got bored and wandered back and was looking at the appliance again and noticed the item number no one could find was right on it. A sticker showing the different features with the different item numbers... granted I did miss it the first time but neither the "pro appliance guy" or the manager could find it. After providing the number I was told it was no longer available. I then asked for a full refund and pointed out to them they have old installation install sales pricing advertising in that section and that I was charged the full amount. When we got to the customer service desk it took 3 different associates 5 different trys to refund me. I ended up being late to the next thing I had to do. The next day My wife didnsone research and found the new model that replaced the discontinued model and it was the same price and same features that we originally wanted. As far as I can tell the only change made to the product was the item number. I called them up and asked if it was in stock. They said yes we have one. I went there after work and headed back to the appliance area hoping not to encounter my old friend the pro. No one was around...cricuts. found a rep a few isles down and said I want this specific item. She said she can't help but will get the appliance person. I waited 6-7 minutes and decided nah I'm good. I don't want to wait for my pro buddy. I headed to the check out and told them I want this item number I know it's in stock please cash me out and have some one bring it up. I'm told no can do we need to make sure it's in stock first. I mentioned again that I had just called and some one had went and checked and confirmed it to be in stock. Finally after radioing someone I'm told they can't check I have to go to the appliance counter. That's great I hadn't thought of that. I better go to the appliance counter. I get there again and am greated by someone informing me they just got back from lunch and that's why I had to wait. Great lady I'm glad you got a lunch. No worries just annoyed no one else could help me after providing 3 different associates the new correct item number that is written down no where in the store and also happens to be in stock in the back and on the second day of trying to purchase this order. Anyways I gave her the number and she told me she had to go make sure it is in stock. I once again inform her I had called and that it was confirmed minutes before I had gotten to the store. And it was infact showing in-stock on the website. Nope she's gotta go make sure...ok ill be here I geuss. She comes back a little while later with the item and finally cashes me out. 2 days and 10 associates to buy 1 appliance /rant"