Hamburg Auto Center

"Horrible service 0 star took off a special sticker without permission what are you doing? We didn't ask for this? You charged hundreds of dollars over the reasonable price when i took it to someone else who charged for it and you guys don't even know what your doing STAY AWAY GO GET BETTER SERVICE IN JUST A 20 MINUTE DRIVE AND SAVE HUNDREDS"

"I scheduled an appointment for my car to be dropped off in the morning and it would be "done by lunchtime". I walk back around 2:00pm and they haven't even pulled it into the garage, apologize for the wait, and then got the work done for me while I was there. I asked some more questions about future work to be done, and they were very transparent about what they could and couldn't do, providing references for the work that couldn't be done in-house."

"I called earlier this week to see when they could get me in for a wheel bearing replacement. The owner was super kind and told me to drop it off this morning and he’d get to it by the end of the day. He called me with an estimate (very fair pricing) and let me know I had headlights out as well and offered to do them as well. All told I spent just under $500 and I didn’t feel cheated or manipulated at all during the process. As a woman I am sometimes condescended to and feel like I’m taken for a ride when it comes to car stuff so I appreciated especially that he was kind but didn’t talk down to me. I will be bringing my vehicle back for an oil change when I am due! I have found my shop!!"

"Les and his team are trustworthy and reliable. They are flexible with scheduling and turn-around times. My family has gone here for years and will continue to do so. I’ve never had a problem here— I highly recommend this shop!"

"I took my 2001 Excursion there for their NH Oil rust prevention coating. After an email and phone exchange with Lester, who was very kind and knowledgeable, and some research on the product itself compared to Carwell I drove from Rochester NY and left it overnight for its appointment the next morning. Lester called me and said that my truck was done and said he noticed that my inspection was also coming due and offered to inspect it. I normally take it to a local shop to get inspected but for the sake of convenience I accepted. Shortly after he called again and said I could pick it up and everything was good (I do my own maintenance and knew it was good so it was good to know I wasn’t getting played and that he was honest unlike other places). I showed up, checked out the work and was very impressed at how thorough it was compared to another place I used to go to for a similar treatment. The black dye in the treatment also looks good! The pricing was more than fair. More expensive than Carwell, but I feel it is worth it. Places in Rochester that I have received quotes from are far more expensive for no good reason (averaging $400-600), and so it was worth the 77 mile drive, one way. Will definitely come back next year for a respray! Also, they applied the coating as the manufacturer says it should be applied."