Firestone Complete Auto Care

"After 40 years of buying and leasing vehicles, I became a bit paranoid about servicing vehicles at dealer centers, expecially now that I am a widow. However, I took my new high end SUV to the dealer to get a tire fixed. Only 19000 miles on my 2021 SUV. They said I needed back rotors, pads, breaks, and the cost of about $550. I may be a widow, but that didn't sound right for less than 19000 miles on the vehicle. My motor head grandson fixes rental cars for years and agreed with me. He told me to look for a Firestone Complete auto shop which I did (He lives in Hawaii). Making an appointment was easy, I was taken in right away, met Terry, a friendly man... While waiting for the check up, I wondered what THEY would charge. The cost? NOTHING! "Nothing wrong with the breaks, rotors, pads...Your car is fine," he said. Amazing! AND FREE! I was charged nothing, but got RELIEF...and saved $550. Thanks guys, and Firestone! Firestone is my new "go-to" from now on."

"I would highly recommend this location. Josh was very friendly, professional, and respectful of us and our time. . Technicians worked in a timely manner. Excellent service. We will no longer go to McKinley after very poor service. The Hamburg location will be our service center from now on. McKinley could take lessons from this location. Thanks, Josh"

"Pros: The mechanics all seem like nice people and were pleasant to deal with. The tires cost less after taxes and installation was cheaper than anywhere else due to a rebate on 4 tires. Cons: They seem to get really busy during tire change over season and quite behind where you might be waiting a while. Rushing and short staffing may have caused my complaint listed below. First appointment for snow tires 12/1: I showed up for my appointment at 9am, and the new tires went to the wrong store. They said they would go grab them and have them done by the afternoon. I picked up my truck at 4pm after I saw it still wasn’t in the shop and rescheduled for the following Friday. Irritated, but willing to give them another shot. Second appointment 12/8: I again showed up for my 9am and waited 3 hours for the tires to be swapped. They told me my truck was ready. I did a quick inspection and saw 2 tires were mounted with the tire’s rotation in the wrong direction. They took it back in to correct it and another hour they were done. For reference, a tire should take about 15-20 mins to mount and balance. While I inspecting my summer tires they had just pulled off I noticed that they now had a huge gouge on them that was probably done while unmounting and not having machine lined up correctly. It was located on the bead seating surface, which will probably prevent the tire from being used again. I showed the manager and one of their mechanics, and they told me that they couldn’t have done it and it was caused by someone else taking the tires off. The manager simply said, “sorry about.” These tires are brand new off a 2023 Toyota Tacoma and have never been unmounted, except during this changeover. **Update 12/20: After talking with their corporate office, they said it looked like the tire had an impact but replaced the tire with a new one anyways. I think the angle, direction, and location of the gouge indicate that it was most likely done while unmounting and would be hard to do with rubbing against a curb. I get that accidents can happen, especially while rushing. Maybe they did or maybe they didn’t cause it. The tire isn’t really a big deal for me. Requiring almost two full days to get a set of tires changed over was the most frustrating experience. I’m not sure if I’d go back, at least not while they are extremely busy. My grandfather always used them, so maybe this was just an isolated incident."

"Can't recall ever being treated so poorly. The woman there has absolutely no idea how to interact with patrons; extremely inadequate customer service. Never again."

"Made an appointment for 3:00 in the afternoon right next door in ate lunch come back and car still hasn't been put in the shop set timer for 10 minutes to 3:00 until 5:00 p.m. I told him I wanted my keys then they had nerve enough to ask me if I wanted to reschedule an appointment you would think if you were going to spend almost $1,000 at least pull it in the shop think I'll go to the Goodyear"