Tim Hortons

"This place sucks. They really lack CUSTOMER SERVICE. Almost every employee they have are nothing but snarky little ignorant jerks. If you really don’t like your job then get a new one ….. I don’t appreciate going to a business and leaving the same place with not one issue solved yet “managers” can’t even solve anything for you… what are “managers “ for ? Tim Hortons in WNY IS REALLY GOING DOWN HILL FAST! Guess it’s off too Starbucks I’m sure they are more appreciative and polite then any of these Tim Hortons in derby, Angola, blasdell & hamburg. WNY AREA."

"Long drivethru line but it moved along fairly quick. Operator took order repeated it back to me to verify, I got to window all workers multi-tasking! Operator putting together our order then got our payment & we got our order. All product hot-fresh & I can tell a good store manager has replaced & hired a good crew there now! Great job done! Sincerely, a retired RGM"

"The worst experience ever for a coffee shop. The employees show clear preferential treatment to friends serving then before paying people who are already in line. The staff is excessively rude, when confronting the employee he was confident his management wouldn't care and after speaking with her it was obvious she had no control as a manager or simply doesn't care. GO TO MILESTRIP INSTEAD! At least they make it seem like the customer matters"

"Absolutely horrible staff and service rude staff cuss at customers don't make and complete orders properly… have had to make several complaints to corporate regarding the staff!! Here at this location to many children working there with no real adult supervision and when complain to the manager she takes the side of the crew as though the paying customer dont have the right to complain if food drinks or service is not up to par the owner needs to really sit and review camera footage as i have been banned for “Threatening” Staff and minors and i have the whole incident on video in my phone where a crew member threatened me and what man is goin to back down on a threat i didn't there was no physical fighting and i didn't threaten anyone and this was in August here we are in November. I’ve been still going there since and because I complained about my coffee after I left they called the police told the police I was threatening them again and they did not want me on the property. As paying customers that work hard for their money our food drinks and service should be great. We should not feel belittled we should not feel threatened. We should not feel like if we say anything regarding our food drinks or service that we will be threatened or told we cannot come back to the store again people need to stand together this type of treatment from People in the customer service environment!!!!"

"OK after my last visit I won't be stopping at this location anymore. I got a wrap with the paper still attached to my cheese. Not only is it unappetizing but I could have choked. I contacted the company who kicked the can down the road to the location who have ignored me. I just wanted a refund on an item that I couldn't eat. They definitely lost a loyal customer."