Starbucks

"If I order to remove the ice directly, the actual amount of coffee is only a little more than half a cup. If I choose not to remove the ice, when you finish drinking the coffee, you will find that half a cup of ice is left in the cup. If your drinks are divided into medium cups, large cups, and extra large cups, then in principle, whether it is ice-free or not, it should at least meet the usual weight requirements. Even if the ice is removed, the specified amount should be met. If the difference is too big, it means a shortage. When I got this iced latte, I was shocked because it was not full. If it is your store's policy to not fill the cup with ice, I hope you can tell me when ordering. You can lower your expectations and accept……"

"I came at 4:30pm. I ordered a large coffee and a egg bite. 20 minutes later it was available for me. Maybe this isn't the good time to come. I never been here before and service seems a little slow but everything else seems okay. I would suggest not coming in the evening and just ordering during the daytime hours. I'm sure I just came at the wrong time and everyone was tired and ready to go home. Maybe we'll try again tomorrow and see if it improves."

"Just wanted a coffee and something sweet while I waited for an oil change. Everything I tried to order was out of stock. Finally agreed on a seasonal drink. Got my Danish in 1 minute. 10 minutes later no coffee. I asked an employee. Oh yeah she's making it. 10 minutes later I still didn't have it. Trying to navigate a refund left me shaking."

"TL,DR: Inconsistent coffee and lengthy waits for online orders despite few people ahead of me. Food is good. Can't get cold drinks correct either... **UPDATED REVIEW** Ok, so since posting my original review, I've been back twice. The first time I ordered green tea, and the order came perfectly with no wait. However I went back again this morning, and ordered green tea again. You can see by the photo that is CLEARLY NOT green tea. Lol... this summarizes exactly what all the reviews say...I honestly didn't notice until I had pulled out of the drive thru and got a few miles down the road...I didn't want to return to the store, nor did I really have time. I guess they can't do cold drinks consistently correct either. ORIGINAL REVIEW I'm one of those that really wouldn't pay 5 bucks for a cup of coffee, but I received gift cards as gifts from coworkers... and I leave this review not to bash (that much, lol), but in hopes there's a few pieces of constructive criticism that may be helpful. Also, I know it's a new setup, and maybe it's still in the learning phase, but I've been there 4 times and I'd like to share my experiences. I have been inside once just to look, but rather I order using the app and drive thru to pick it up. Looks nice inside... First time: Online order... breakfast item and coffee. Coffee was hot, but despite being 1 of 3 people in the drive thru, it took 14 minutes to pick up my order. I thought, ok... they are getting used to procedures, ... it's fine. Bagel was ok... nothing special...but hey, it's a bagel. Second time: Online order...same order as previous visit. Waited close to 10 minutes having only 1 car in front of me. Got up to the window and they handed me an iced coffee... not what I ordered. Took another 4 minutes to make my new coffee. Close to 15 minutes total to get a cup of coffee and a pastry. Despite being the same exact coffee order, the sweetness level was vastly different than the previous visit... doesn't seem like there is much consistency in that regard. Third time: Same online order... got to the store and they were having "technical issues" according to the server at the window. They explained that I could wait and they would have my order in 10-15 minutes. I asked to cancel my order, and was told I would have to do that through the app. Issue is, there is no way to cancel an order thru the app. I had to call customer service later and explain the situation. It was a horrific hassle, but in the end, they canceled the order and even added a few extra bucks back to my account for my trouble. Customer service was good in that regard...I didn't ask for it, they offered. Fourth time: Cup of coffee and egg bites...i placed the order using the app, and immediately headed to the store...I live right around the corner (literally)...egg bites were delicious...piping hot and quite tasty! However the coffee was barely warm!! Since the egg bites were hot, I have no idea how the coffee could be as lukewarm as it was. It was undrinkable. It must have been prepared that way as the time between placing the order and picking it up was no more than 5 or 6 minutes. Bites, hot, coffee, not. If I was headed to the office I would have warmed it in the microwave, but I wasn't, so in the garbage it went. So I still have over 100 bucks in gift cards to use, and I'm hoping this is just a new establishment getting used to the procedures and consistency. Again, for a 5 dollar cup of coffee, it should be close to perfect every time...or at a minimum, HOT! Right across the street is their competitor, a place I frequent often, and their coffee is consistent and half the price. I'll continue to visit Starbucks, at least until the gift cards run out, and I'm really hoping things improve. Believe it or not, I'm pulling for them..."

"Absolutely love the new Starbucks! All of the workers here are doing such a good job so far, they’re working hard and keeping busy! Please be kind to the new business, everyone is still adjusting and learning! Keep up the great work!"