Highland Restaurant

"We called, checked on pizza prices, ordered and then got out on bad roads to pick up the pizza. Get to the pick up window only to be told that they have no pizza dough. The last ti.e we ate there and went inside for a sit down meal we were served plastic spoons, forks and knives. We're told that the dishwasher machine was broke. Too bad this once thriving business w good food and service has been run into the ground by horrible management. What a dump."

"EDIT: Decided to give this place a second try, because everyone deserves a second chance and most everyone else didn't seem to have my issues...and somehow the second trip was even worse. Walk in and we're immediately greeted with empty tables full of dirty dishes...already not a great start. Found probably the one clean table to sit at. Server took our order, brought us drinks. This is when everything went south. First, the salads were brought before the appetizer...which seems backwards. Salads were merely okay, nothing special, nowhere enough dressing. Mozzarella sticks were fine but the sauce had entirely too many large chunks of tomato, almost like someone hurriedly crushed them to get it done. Ordered the chicken parm and spaghetti and meatballs. Server brought us one wrong entree. After setting it on the table, she then proceeded to take it back and bring the right one, which was about as hastily thrown together as a school cafeteria meal. Said replacement had a hair in it to add further insult to injury. The chicken parm was clearly made with the same frozen breaded chicken breasts you can find in the frozen aisle of Walmart, which was deep fried well beyond completion to where it was hard as a rock, and it was topped with a half-melted slice of cheese. At that point we were done, we asked for the check (to which we ended up getting comped anyways, probably the one minor victory of the whole ordeal) and left. We won't be back. I know some people seem to like the place, and I really wanted to because Massena certainly needs more options, but they lost me as a customer. Original review follows. =========================== The place looks nice... they clearly put some money into the place, and it shows. Food was fine, nothing overly spectacular, though the "poutine", despite being advertised as being made with cheese curds (the way it's supposed to be made), was made using shredded mozzarella cheese. Portion sizes are decent, and the food is fairly cheap, so that's a plus."

"A friend and I had lunch at Highland Restaurant last week for the first time. We were so impressed that we had to go back today. Our waitress, Leah, was on top of it all. She greeted us with a smile and was so pleasant. Last week when we got there the restaurant was extremely busy, but she maintained her smile and provided us with exceptional service. And, the food? My gosh! It was all absolutely delicious, beautifully plated and fairly priced. Kudos to the cook! It is beautifully decorated and the restaurant is so clean it shines. This will now be our first choice for quality all the way around. Thank you for amazing service and food! Wishing you continued success."

"Party of 9? No problem. Our waitress, Lacy, was proficient, professional and 100% amazing. It was a busy morning and she had a lot of tables, but she made sure our order was correct and that we had all the extras needed. There was a mix of breakfast and lunch menu items on our table and everyone seemed to enjoy there meal. The Vermont chicken burger with maple mayo had great flavor and the chicken wasn't dry. Serving sizes were sufficient and the food was hot. They also offer take out and free local delivery."