McDonald's

"Today we used the app for the first time and they still missed a sandwich. Then when you drive all the way back their only fix is giving you what you already paid for, not even an offer to make up for the gas, time and aggregation for dealing with their issues. Our order was very small."

"This is not the first time I have had poor performance from the team and leadership at this McDonalds. Just 2 days ago at lunch time I went through the drive though and ordered my regular meal, a quarter pound no cheese large meal. I was asked to move forward because this burger is made fresh, but not this case. This order takes long and I always expect this. The order was brought out and one side of the burger was burnt, much darker that the exposed side. I had it returned and it almost came back out immediately, this was a surprise, again because I know it takes longer. I walked this one back in and showed it to the next person I could get and it was the supervisor, she was obviously upset, the burger again look very dark on one side and normal on the other, and was folded in half! No she was upset with me, "what do you want, remake it or refund it". I just told her forget it, she was upset that I had rejected 3 burgers in a row, not understanding that the quarter pounder takes more that how fast they were coming out. I was obvious to me that these were pre-made and over cooked, but he did not do her job and fix the problem, if I had gotten another one it would have been thrown at me probably. This is not the way this works, I have NEVER complained about how these are cooked, but not this team!"

"Worker at the 1st window was rude, 2nd one was nice. But I ended up having to throw away most of what I got as it tasted gross. Fries were refried at least 3 times before I got them. The burgers were way too salty and the chicken was cold. Will not return"

"This restaurant was under staffed for the quality of people and orders that were in. The staff could not keep up with the demands. The orders took a long time but were hot. I'm sure under different circumstances the restaurant is like any other."

"It's McDonalds... the food typical McDonald's food, when the fries are fresh they're the best but when they're old and cold I rather pass! My issues are always with the service, if you order a soda through the app or drive through you get like 3 ice cubes and your soda is warm. If you order anything even slightly different than how it comes standard than good lord the employees just don't know what do! Extra sauce on a big Mac? You'll either get so much the burger is swimming or they just decide not to put any on at all.... for people that are making $15 an hour you would hope they could at least do their jobs."