Monro Auto Service and Tire Centers

"I was on the last 20 miles of a 700 mile trip. I'd been hearing noise from my brakes for quite a while and decided to stop at this shop where I've had work done in the past. They put the car on the lift,looked around, dropped the car and pulled it out front. They said that there had just been something stuck and they removed it and everything was fine! NO CHARGE! What a relief! Thank you Monro Service!"

"Great experience, they fixed my car very polite mechanic. The only issue I had is the general manager who I dealt with the day prior knew I wanted to use my warranty to pay for the $500 cost. He scheduled me for the next day and it was his day off and the guy that was there could not process the warranty so I had to pay $500 out-of-pocket, that is disappointing that only the manager is capable of performing this function. Other than that man that worked on my car had an outstanding personality and was a good person. I just should’ve never had to pay the 500 out-of-pocket."

"I made an appointment for state inspection. 15 minutes into the inspection, an employee came out and told me my brakes needed replacing soon, but wouldn't fail the inspection. He offered to replace the pads for $600. I declined since that's outrageous and I can do it myself. 15 minutes after that, he came back saying the OBD2 wouldn't communicate with my car. He sent me off, no charge, no inspection result. A week later, I go to Mavis for an inspection. I pass, my brakes are perfectly fine, and their reader indicates monro had failed me on the inspection. They lied and tried to con $600 from me. I am a 24 year old female, if that's relevant."

"Guys, I went in for an oil change and it was over 100$. This was my first and last time there. I’ve never paid more than 60$ for an oil change. I was confusion. Tire rotation is complementary and they didn’t even do that bc I took my car down the road and said that they weren’t changed and my tire light was still on. Monro tried to quote me a lot of $$$ for brakes, I went somewhere else and got a much better quote. I feel like I was ripped off."

"Everyone should use caution when using Monroe Muffler & Brake in Watertown, NY!!! BEWARE!!! Back story: In February of 2023, I had a complete rear brake service. New calipers, New Rotors, New Brake Pads, supposedly bled my brake lines, and supposedly installed everything correctly. TODAY In June of 2023: I noticed something was wrong with my brakes. Making noise & not working well. Come to find out, they installed EVERYTHING incorrectly and was missing certain pieces to parts!! I need a completely new brake job. Everything that was replaced in February now needs to be replaced in June. They DID NOT bleed my brakes. Brake fluid was leaking (no brake fluid = no brakes, scary!), brake pads completely shot, rotors completely shot, calipers blown. EVERYTHING IS BAD & I now need completely new parts. Monroe charged me $1,130.19 for this service, and 4 months later I have to pay to get it completely redone. I am now fighting Monroe for a full refund. An amazing car shop on Coffeen street (Rockafleet?) is RE doing everything for around $650. HALF OF WHAT MONROE CHARGED FOR A SHOTTY SERVICE! EVERYONE BEWARE! I am now fighting with the District Manager for a FULL refund, which they are not being compliant. I have the shotty parts, I have pictures, I have the documents from the new shop. I have every single piece of proof, and they are still fighting me."