The Stowe Family YMCA

"Doesn't make sense that the new planned expansion would include an outdoor pool when what is needed is a second indoor pool. Who is going to swim in an outdoor pool except during the warm summer months? Doesn't make sense and a waste of money."

"Just left a deep stretch yoga class that was so cold I had to do it with my coat on. Not only ridiculous but definitely not conducive to deep stretch! When you bring it to their attention you just get 'oh well, that's how it is'."

"Poor customer service at the front desk. This location changed their check in procedure for guest during their youth basketball season. Instead of being honest and transparent about their changes, when I begin to question why I had to sign when halfway through their basketball season, they didn't check me in before so why now - I was accused of lying because that's always been their process. I was stereotyped by a older woman behind desk who accused of being angry. And I was accused for slamming my ID on the counter when I actually had to reach over several items on their counter to place my ID in front of her. The male behind the front desk told me I could leave if I didn't want to sign when all I was doing was defending myself from him calling me a liar concerning thier process and my questioning their new or inconsistent check-in process. But what finally put the icing on the cake for me was when the lady asked for my phone number as she was signing me in and so I asked her why does she need all this confidential information from me. Instead of explaining exactly what information she was retrieving from my license and why she needed my license and phone number, she walks off and comes back a few minutes later and then said her director will be with me in minute. It made me felt disrespected for asking legitimate questions about their checkin process and why they were collecting my confidential information and how they where planning on using my information. I finally just left due to the unprofessional behavior of their front desk stuff and their failure to show good customer service by just simply being apologetic for failing to sign me in before and explaining how they will start enforcing their checkin policy and why they where collecting and will use my confidential information. For me, due to my position in the surrounding communities and one of my pet-pee is customer service, I won't ever step into this local YMCA again."

"If you want to join for pool time don't waste your money. I have severe arthritis I'm not interested in classes. Mostly pain relief and exercise on my own terms. They have it so booked up with classes and events that open pool time is extremely limited and not convenient unless you have an open schedule. YMCA you received a free month of money out of me, but this is the last. Shameful a place has to rip people off to get ahead. When I joined they made it seem like there is lots of open pool time but that's not true."

"I come here most days for the gym. Very good place and very clean. The only thing that bothers me is hearing the camp counselors and after school counselors yelling at kids and talking to them very aggressively. I understand them having to deal with kids all day but don’t do it if your going to act the way some of them do."