Erlanger Western Carolina- Emergency Room

"Went to ER with my wife. Bery professional and caring. Awesome care for a change. They've really turned it around."

"I don’t believe this place even deserves a star, but I have to. I went at night with no one else there except myself in the ER. I was having chest pains and trouble breathing, and a few other symptoms. I previously took a covid test upon coming in that was negative, hoping they could at least test for anything else or look at my lungs. My bp got to almost 160/100 but was told it was good. For one, I’m an LPN, but I can’t self diagnose without the same tests and scans, as I also know my bp is always normal, never going above 128/72. I was sent home not even 40 minutes after coming in, with a single prescription of something I told them I already had and didn’t need. The Dr told me they were unable to do any kind of test or run any labs because they were unnecessary. Not even a blood draw or a urine sample, my history wasn’t asked nor was my medical history to know if there were any related causes. An hour later, after I was home and resting I became more sick and rushed to a different hospital not affiliated with Erlanger. Instant labs and scans were done that revealed I had a decent amount of fluid around my lung that required surgery and tubes to drain it all. Next time instead of waisting my own time at Murphy Erlanger, where I wasn’t heard or properly cared for, I will go to this hospital and be heard as soon as I walk in the door."

"Where should I begin.... the worst care ever. After I got a room. I waited over 3 hours to get help for pain. Non stop vomiting. It wasn't packed only 4 people including me. I asked for a blanket, never got one, asked for ice they never came. They are mostly talking with each other then doing actual work. I would recommend going to blairsville since they are on top of there game. I told them I can't take morphine because it makes me vomit.... what do you think they gave me?!? Yep.... morphine, I was throwing up uncontrollably. The dr are so so so stupid. The dr. Asked in one finger where the pain is.... I'm like it's my upper stomach. He was mad because he wanted one finger where it hurts. I'm looking at him as if he were dumb AF!! He finally pushed and I said see all my stomach area not one finger point. What about one dumb Dr..... I could keep going. They didn't help me at all. I was still vomiting the next day. I was there from 2pm till after 10pm just to get fluids practically. What a joke of a hospital. Ohh and when my uncle had surgery he almost died because they gave him way way to much blood thinner and almost died.... yep the hospital you walk in you are sick and when you leave your in a casket!!! DONT EVER GO TO MURPHY!!! COMPLETE & TOTAL WASTE OF A HOSPITAL. My mother was a Dr. And when I was a kid she said it was the worst hospital she has ever been too. The Other Dr's baffle me to how they passed there MD degree!!"

"I hurt my foot so bad I could not walk on it . Dr ordered x-rays said that there is no injury and told me follow up with someone since I don't have a primary ( with i told him 2 times i do ) sent me home no crutches no foot wrapped . I could not walk. Period. . I was sent out in a wheelchair and no help to the car . What kind of a place is this??"

"Thank you to this amazing staff. My mom had an urgent situation that had to be dealt with and the entire staff was very responsive and helpful. They kept us up to date on all the tests being done, and results were communicated promptly. This is a very small hospital with limited services, which we totally understand, but the staff all has big hearts. I am thankful for all they did to help my mom."