Taco Bell

"Extremely lacking in the area of customer service. I’ve repeatedly had bad experiences at this location and don’t know why I’ve continued to return. One of the many issues and most recent, happened today at 12:30 pm. The website states they’re open until 3:00 am. The only reason I checked the website first was because we’re experiencing inclement weather. When I arrived, the parking lot had several cars in it and I could see employees standing outside, talking and smoking. The surroundings gave me no indication the restaurant was anything other than open. I arrived at the restaurant and waited at the drive-thru speaker for 5 mins without a greeting. I finally said, “hello”. No one spoke. I then saw one of the employees outside and she yelled, “we’re closed”. There were two more cars in line behind me. I politely told the employee she should put a closed sign on the drive-through speaker because that would save time for all parties involved. The other employee standing outside yelled, “there’s a sign on the front door and on the drive-through window”. I tried to explain to him that the placement of those signs weren’t helpful if you were attempting to place an order at the speaker. He was very argumentative so I decided not to engage further. After that experience, I finally decided to leave this review. Then, I chose to drive further away to the Walbrook location because it’s far superior in customer service and food quality. Today’s service industry dynamic has changed from a “how May I help you” attitude to a “you should be thankful I’m helping you” attitude. Extremely tired of this behavior."

"I ordered a Crunchwrap and added guacamole and jalapeños and tomatoes and was not given the guacamole and the cheese that was supposed to come on it originally. I love guacamole and paid extra to have it on there and it was not given to me. My friend added his leftover cheese sauce on it."

"Don't bother coming here if you're picking up a doordash order. They prioritize other customers over doordash customers. I waited 30 minutes for a doordash order while watching like 8 customers come in and order and get their food. When I mentioned how long I had been waiting, the manager got an attitude and said "Well there's other orders ahead of it." Umm no those orders were placed well after the doordash order that I was picking up. Also other employees were being rude and saying "Well why don't you just cancel the order if you have a problem with it". Very unprofessional staff this location has!"

"Upon entry employees gave dirty looks and glared like we weren't even supposed to be there, what used to be pretty quick service turned into 45 minutes of waiting on our food, given the wrong size drink, and employees were on their phones while the drive thru was wrapped clear around the building. Employees caught attitude when asked how much longer it would take for our food. Then proceeded to sling the bag at my husband and looked at him like he insulted him when my husband asked about the drink with our order. Music was so loud inside you can't hear them even call out the orders. We probably won't be back to this location Walbrook is a lit friendlier ans faster."

"Let me get this out the way by saying the manager with that nasty attitude that hides behind Brian H. Cashier info and does as she pleases. You need help. You need to just give your job up and be miserable somewhere else. I asked for a certain size drink this human says well I didn’t charge you for that I charged you for what you have in your hands gives me my food and shuts the window. LEAVE YOUR POSITION IF YOU HAVE SO MUCH HATRED FOR CUSTOMERS AND DOING YOUR JOB RIGHT. YOU SHOULDN'T BE IN “CUSTOMER SERVICE” or in the industry of fast food acting like we aren’t the reason you get paid."