Quality Inn Near the Island Pigeon Forge

"We booked online and within a few hours we were contacted and asked if we would be willing to change rooms, told it would be an additional $40 but we agreed since they stated it was a handicap room and they needed it (honestly I felt as if they shouldn’t charge the additional $40 since they asked we change). When we check in we were informed it was $40 each night meaning the $40 went to $120. It’s now 11:00pm we’ve drove 7 hours and exhausted so we just pay it. Upon entering the room we find a clogged toilet and bugs all on the wall around the curtains and 2 in the jacuzzi. We call the office they state there’s no other room available and can inform the manager in the morning. The following morning we stop by the office on our way out to enjoy the day. Lady at the front desk just makes out like it’s no big deal claim that she has the same bugs at her house right down the road but that she would inform the manager. We return to the room about 9:30pm notice the same dead bugs in the jacuzzi, clogged toilet still and the fireplace doesn’t work. We call again, front desk states management should of handled it but she will send someone up for the toilet and someone should check the fireplace tomorrow. We left this morning and stopped by the front to recap all that has taken place in hopes that when we return it will be handled. Very unprofessional and disappointing!….. upon checking out still have not heard from general manager or any manager, called again today and was informed they were very busy trying to get ready to close up for renovations for the next three months I sure hope a responsible professional management team is included in these renovations! I will be contacting another location to see if I might can be pointed in the right direction of district management!"

"We made reservations to quality inn 2 months ago. When we went to check in front desk said no pets or service animals allowed. We had drove there from GA. Luckily we were able to find different motel even though it was New Years Eve. This should be said when reservations are made and listed on their website. We have stayed at many quality inns over the years and never had any trouble. Will never stay at another quality inn. Would not recommend this place to anyone."

"This location is perfect to shopping ,The Island and many restaurants. From check in to check out the staff was super friendly, including the housekeeper. Our room was clean and the housekeeper always asked if we needed anything. The breakfast was also good, always fresh and hot. We liked that the indoor heated pool is open 24 hours. Would definitely stay here again."

"Nice room, but perfect location and super employees! I’m in a wheelchair so it’s important to be close to everything, and this hotel couldn’t be any closer. The staff were also excellent. I had a travel issue that had nothing to do with the hotel, but they were still able to solve my problem for me!! And for anyone who is disabled, they have a room with a roll-in shower and an open bed frame."

"Very out dated rooms. Definitely need updates. Room had a funny smell. Breakfast was okay. The typical free breakfast. The mattresses were horrible. They were hard and lumpy. Was tough to get a good nights sleep between the mattress and noise from outside."