Sbarro 7600 Kingston Pike, Knoxville, TN 37919

"I just want a refund! No one will answer the phone. I ordered online to pick up and drove 45 minutes only for them not to have even began my order! I was told to cancel and get my refund through the app I ordered from, which is their app btw, and there is not anywhere to do that. I tried a customer service number and was sent to the store. Once again, no answer. I just want my $60 back!"

"If you're on a quest to find the worst "pizza" in Knoxville, then come to Sbarro in west town mall. And I use parentheses on pizza because it was essentially burnt dough, no sauce and minimal toppings. I ordered a slice of sausage and a slice of pepperoni. Firstly, the pepperoni only had 2 pieces of pepperoni on the entire slice, so I asked for another piece which they begrudgingly gave me. The sausage slice did have plenty of toppings, but the meat tasted freezer burnt really bad and the cheese was burnt to nothing. 3/10. I only had half of the slice and i was done with the taste. The 2nd slice of pepperoni was thrown into the garbage after only one bite. Ever had stale crackers with cheap ketchup and paper thin burnt pepperoni on top of a thin layer of what was once cheap cheese before? Well, order a slice of Sbarro pepperoni and you will then. By far the worst tasting piece of pizza I've ever had. 0/10. With so many negative reviews you'd think the owners would do something, but it appears they don't mind serving trash food at a premium price to unfortunate suckers like myself."

"Our family was ripped off on an on-line order from the Sbarro's website. We ordered three large pizzas for delivery, paid on-line and then Sbarro's cancelled order. Never got a refund on our credit card even after multiple attempts talking with manager, etc. Can't call them because goes right to voicemail and mailbox is full. Classless outfit and employees. NEVER ORDER ONLINE WITH THESE PEOPLE!"

"Sbarro, I have been there once recently. Their draw is New York Style pizza. I have been to New York, I have had the Pizza from different restaurants in New York and the Sbarro pizza was not even close to Real New York Style pizza, I was very disappointed to be honest."