Garner Auto Inspections, Alignment & More

"Great place, always fast and never lead you the wrong way. This place is a gem."

"My car was overheating and being new to the area, I decided to bring it here to have the thermostat replaced, my headlights installed and an inspection done. Upon drop off I made my request clear, was asked to write my name and number down as they would get to it after the holiday. I was fine with that and grateful for the help as I truly just didn’t want to do it myself. The day after the holiday, a call came in from the establishment giving me a quote on my request. The gentleman speaking had quoted me over $400 for the thermostat order and install. (2016 Hyundai Sonata) Yes, you read this correctly. Over $400. He proceeds to tell me it’s because it’s a special order. He then continues to say that my headlight install would be $120 as they would have to take off the bumper, and $30 for the inspection. As shocked as I was to hear this quote, I had asked if I order the part myself and bring it in for install like the headlights, how much would it then be. He puts me on hold briefly to come back and say $170. I tell him to stop everything as I will be coming in once I get a break in my shift. After hanging up, I call one auto part store to find out the cost of my part needed. It was $57 and would have to be delivered but could be with zero issue. At this point I am now very concerned with my quote as it made no sense to me why I would be quoted so high. On this particular vehicle to replace the thermostat its not more then an hour labor and that’s generous. I’ve done it myself as stated I just didn’t feel like it. I get to the shop and speak to the same gentleman as I did on the phone and very graciously asked the same questions. Why such a high quote. He claimed with my headlights the bumper would need to be removed. I told him that is also not true, it was simply a knob twist and pull. He then quoted me $40 for the headlight install once realizing I knew what I was speaking of. I also went through a thorough description of how to replace a thermostat and he then quoted me for $150 to replace the thermostat. When I asked him if I was getting such troubles, because I am a woman he told me no, it was because the mechanic “didn’t speak English”. He then continued to tell me that with my inspection it would be $30 however it would not pass because of my window tint. My window tint was put on legally here in the same county and has passed inspection twice before. I then realized this was not going to get any better and removed my vehicle from their services. The reason I’m writing this out now is to let other women know this is a type of service to expect; these are simple problems and the cost they were asking could pay the mortgage. I highly suggest finding somewhere else to get your vehicle worked on. That is all."

"The best guys for the right job. I'm from Chapel Hill and I make sure to come here no matter what! The speed they do things is great, the rates are perfect and they do one of the best jobs around NC. I highly recommend this place."

"A great group of guys who always perform quality service. I got here for all my auto maintenance. They're usually very quick! If they can't get me in same day, they always give me a time to come back the next day. They always remember me and follow through. Highly recommend!"

"Exceptional service EVERY time I come! I always come here for quick tire plugs or any time I have any issue with my tires. They are always polite and take great care of me. I am here now on a Saturday afternoon and they got up to help me right away. My family and I have been coming here for years and we will continue doing so!"