Johnson & Johnson Import & Domestic Specialists

"We started taking our cars to J &J imports as recommended by Carmax as one of their repair pals. One thing they lack are good communication skills. You have to keep calling them and each time you get a different person and a different story. They will also keep your car for days stating they are still diagnosing it, when if they have not had they opportunity to look at your car they should just be homest. We took our car to the dealer, they called us back with a diagnosis about an hour later, ordered the parts , sent us a video, and our car was ready the next day. Excellent customer service which J&J lacks."

"If I could give them zero stars I would. I took my c300 here and it was left for a few days last week. Everyday I had to call back and check to see what was going on I was never called for fixing my pcv valve and I was also told 3 different prices. They told me to pick it back up this past Friday and when the part arrives to bring it back mind you nobody drives my car but me and my steering wheel was working perfectly fine. On Monday 13th 2023 I took it back he claimed it would be ready that day and it wasn’t I just picked my car up this morning the only car me and my 4 kids have and as soon as I went to crank it my steering wheel was broken it did not adjust to my personal setting and it would not move up and down. I went back in and told them they claimed they don’t know if they did it or something before me dropping it off and they would try and calibrate but didn’t know when they would get to it once again when I should have been priority knowing that they messed up my steering wheel. The manager claimed they wouldn’t get to it until tomorrow next thing you know I leave the car their get about 20 minutes away and he calls back and says it’s going to cost 1700 roughly I need a whole new steering wheel column. I was literally in tears and this pathetic foreign manager was smiling in my face and said I would have to pay for the repair. They are disgusting and this is a disgrace for a young mother to go through but advise you not to take your car here. That was bad business I would have even felt better if he said half and half but this dirty foreigner offered nothing but a smile. Keep your card away from here take the to dealership I don’t care the cost. I will never again. I should have just stuck with carmax but bring that my warranty was up I could save some money here and receive good service. I am definitely involving my cousin who is a lawyer and the better business bureau."

"My first few appointments were great. My 3rd appointment which was an oil change. A washer of some type was cracked or left off and the oil leaked out. Unfortunately I was approximately 2 hours from home when the need oil light came on, which was the same day as the oil change. Arrived home at 9 pm parked car in garage. Oil leaked all over concrete floor. Stains are still there. This company sent a bootleg person to clean floor. Floor still has visible stains. He sprayed my vehicle with whatever solution was in his machine and left spots all over the car. Business repaired washer and oil leak. The owner promised to return to my home and clean oil stains and have vehicle detailed. That was 6 months or more ago. I was ghosted and he never looked back or followed up. I moved on. I believe a man's word speaks to his integrity and ethics."

"I am leaving this review the day I decided not to do business with this service center. My experience as a potential client was a lack of customer service during my attempt to become a new customer to get my Audi serviced. I like most people today are doing cost comparisons for service work because service costs from independent centers are not different than that of actual dealer service center. I spoke to Tiffany on Tuesday and received a quote for work and was very transparent about comparing quotes, and said I would call back. I called back at 4:50 on Wednesday to discuss the very similar pricing to that of the Audi and asked to add a few more items to repair because I wanted to support this business. She told me that she would call me back after finishing up with a client. Needless to say she did not. So I called this morning at 8:15ish am to check in and was told by Ken that she would return my call in an 30-45 minutes. Needless to say she did not, so in my effort to support this business I waited 2hrs and dialed again, only to get “the old “ put off. While I was prepared to take my car in, I thought that if i have to do ALL of the chasing to spend thousands of dollars with this business, I’d better just go back to the Audi service, so I just let the gentleman know that I would not be doing business with Johnson and Johnson. Not sure if this was isolated or not, but never getting return communication is definitely not the ideal way to secure new business and lifetime clients."

"They honored and went through the extra steps to deal with my warranty company. It took way longer than I expected to get it fixed. But, they were nice and professional and worked with me and my situation throughout the whole 2 plus weeks they had my SUV granted I lived an hour from their shop. They didn't expect it to take as long either and were very accommodating! They provided me a rental vehicle in the interim! They did a great job on my vehicle and I truly appreciated their services!"