Bruce's Carpets

"Great customer service! There was a delay in receiving the flooring I ordered and was informed right away about the time frame. Since I was selling my place and moving, they were able to make another recommendation for another choice that was similar in looks and it came out great. I also appreciate that they were able to do the job so quickly in two days. It's beautiful. This was my first time having flooring done, so I appreciated the input and the pros and cons they went over with me."

"I have been wanting to replace my carpets with hardwood laminate flooring for years. I finally made the decision to do it, but it was very close to the holidays. The Bruce’s team accommodated my needs right before Christmas, and literally finished the job in 12 hours. They were thorough, professional, communicative and I really felt like I was getting top-notch service from a family business. My floors were ready just in time for me to entertain over the break. And they look gorgeous!!!!"

"I am delighted with the floors that Bruce's Carpet installed. Customer service was excellent and Lynn addressed all my needs. They had a large selection to choose from and even let you take home a sample so you could see how it looked in your home. I would highly recommend them."

"Bruce's Carpets installed carpeting in our large bedroom area. We were very satisfied with their work and found their price very competitive. They showed up exactly on time and did an excellent job."

"All downhill after we put down a deposit. They were knowledgeable about products and provided a good selection. And were helpful and courteous in the beginning. We had multiple problems with installation (carpet and luxury vinyl plank). Final installation results were far from craft level you would expect considering what we paid: installers dented existing hardwood floors, many more carpet seams than quoted, poorly installed threshold pieces, and carpet snagged in multiple places, didn’t bother to reinstall doors that they took down, and some discrepancy in appliance install fees. When addressing some of these issues the front office offered only excuses and no solutions. Overall experience was upsetting. Especially considering we chose to go with Bruce’s after getting a good first impression and reception. But as I said before once we were locked in with a deposit we received very different treatment. Maybe because flooring has such a long half-life they don’t need to rely on return customers? Cannot recommend."