Geek Squad

"Huge shout out to Zach. Very knowledgeable and excellent customer service. These days it’s rare to get top quality, friendly service. What ever they are paying Zach they should double it."

"They always do very skillful work on our computers! Excellent in setting up appliances, too!"

"Waited in line with no one on front of me for over a half hour. I had an issue with my laptop hard drive. Without even trying to diagnose the issue, I was they couldn't fix it and for hard drive issues they recommend a new computer. I took it to Computer Cellar near Duke University and they had the solid state hard drive in stock and fixed it within hours for cheap. Geek Squad is a rip off that is just a portal to get you to buy hardware from Best Buy."

"I had my phone screen replaced here. 3 months later the new screen was not working. So, I came again for a new replacement. It took me 3 visits to get them to change it. 4 months later, again, the new screen stopped working. When I came to the shop, they told me that the screen warrantee was only 3 months, so now I should buy a new screen. Of course, I didn't do that. They also told me that there probably was a problem with the phone (why did they made me change the screen in the first place if there was a problem with the phone?). I went home and opened the phone myself: the Geek Squad had the screen incorrectly installed: the connector cable was positioned in a way that the case was making pressure on the cable, damaging it, and had eventually cut it in half. I assume that they did this mistake both times. There was no point in discussing about warrantees and how they stole my money. I ended up buying a new screen at another store and installing it myself and now, after several months, it works perfectly. Summary: I paid for a new screen, the Geek Squad installed it wrongly (twice), causing irreversible damage to it. I ended up with a phone in worst shape that the one I originally brought to them and with $400 less. The company never even showed the sightless empathy. I must have visited the store 7 times, and explained everything to a bunch of different employees. They never reimbursed my money back. I DO NOT recommend their service. They don't even know how to install a new phone screen. You'll be better off by getting some good online technician or doing it yourself with some YouTube tutorial."

"Geek Squad is the best! They fixed my grandson’s best but purchased computer when it lost all sound while we stood there. The geek squad technician had excellent customer service skills and was very knowledgeable. I’ll go to geek squad with all my technical issues in future."