Grainger Industrial Supply

"Worst service ever... .. Don't even bother calling or visiting a location. Far too many other suppliers who are eager to provide great products and service."

"Ron was extremely helpful and very detailed in helping me find a $7.00 part for a solution that makes a $16,000.00 piece of HVAC equipment work properly. Ron is definitely someone that was surprisingly, friendly, quick to research and provide a solution with what I needed. Thank you!"

"Not the greatest of experiences. Was in a dire need for some blast media. I went to my local branch to order some media. They quickly found what I needed, got me a price and assured me it would be here tomorrow. I told the salesperson to verify and make sure. It was essential to have it next day. I was going to drive out of town to get it if it was not going to come in next day. I was assured it would be next day around lunch and I would receive a call when it arrived. I WAS called the next day around lunch but not to tell me my order had arrived but to tell me 1/2 my order had arrived. The salesperson apologized and assured me it would be in the next day. I should not have trusted that. I have to say i did get a call when I was supposed to but unfortunately to tell me he had no clue what happened but my order did not show up again. This was extremely disappointing not to mention putting me very behind on work. I understand accidents happen. This is why I let the first day slide when I was told next day for sure. Second day was a total let down."

"Went in for some wall anchors, the guy inside was extremely helpful and patient, even going as far as making multiple tripa to the back so he could show us different options that were available. Awesome employee and experience."

"Horrible customer service Ordered a part which is a Grainger part. was told that there were none in the system but that the part would be in around 2 weeks. Got emailed confirmation, get daily marketing emails. Called 3 weeks later to check if the product was in, was told the product was there. Sent someone over to pick it up. They had shipped it back. Never was contacted by phone or email to come pick it up. Continue to get their marketing emails (spam). They explained how it was my fault that I didn't come in and check on the parts arrival earlier. Rude!"