Cape Fear Appliance Service 2445 Carolina Beach Road, Wilmington, NC 28401

"if you want your warranty by the manufacturer to be voided, rude dispatch and you wait 2 weeks to get your fridge repaired when they have parts on hand. Not talking about being charge over 250$ for a 10 minutes visit, you can use them"

"Timely, professional and knowledgeable installation of our KitchenAid refrigerator exchange. Sherry and John prepped us well, arrived when promised, carefully and efficiently swapped our fridge and gave us all of the information we needed to set up properly. We were very pleased and would highly recommend Cape Fear Appliance Service!"

"I rented a U-haul from here and the ladies that helped me were so friendly and knowledgeable of the products they had."

"I called Monday needing assistance and they set a date and time. Mr. Lorek showed up on time. He was professional, explained what he was doing and completed the repairs with ease. I would highly recommend Cape Fear Appliance Service."

"Whirlpool warranty exchange went horrible. Cape Fear appliance recieved my replacement freezer from whirlpool, they scheduled a time the following week to bring my new freezer and pick up the defective one. My appointment was for between 9 am and 1 pm. At 8 am the morning of i recieved a Text! Informing me that they would not be able to deliver my freezer that day and would reschedule for the following week. I called the office and spoke with the "office manager". I informed the manager that i had taken vacation from work as per our agreed appointment and asked if they could deliver my freezer as scheduled. I was told that where i lived was the furthest away from them and they had closer deliveries to make. I then suggestested that i would come pick up my new frezzer. they refused saying they work for whirlpool on this matter and they only get paid if they deliver the freezer per their contract with whirlpool. I called whirlpool for help and they called cape fear appliance on my behalf and again cape fear appliance refused to let me pick up my freezer because they would not get paid for the warranty claim. Whirlpool did the right thing and refunded my money so i could go buy a new freezer. Very bad experience and it is obvious that cape fear appliance cares nothing about the customer and only about getting a check and doing things when it is convenient for them regardless if it is convenient for the customer. Thank you whirlpool for doing the right thing."