Maid Marines

"I was recommended this service by a friend and even got a $25 discount from her code which was nice. My cleaner Juanita arrived on time (a few mins earlier which was impressive), did everything I asked for, and paced herself well to finish within time, something I've noticed other cleaners from other services don't do. She didn't compromise on quality and overall did a great job! I am very satisfied and look forward to using this service again."

"your reply was unacceptable. 1. you rescheduled. you did not say you could not clean the apt due to "bio-hazard" you rescheduled. I'm think you were coming I got the Apt clean by someone communicative and punctual. to not inform someone that you can no longer serve them after you scheduled is unprofessional and inconsiderate of people's time;. that's the apology i should receive."

"They do not know how to run a business. They best thing for them to do is to close. Every week I have to call to figure out why my cleaner is late. I do not know why they call themselves maid marine when they do not promptly communicate with their costumers if there is a change. If my appointment is at 12:30 they knew before 12:30 that they were not going to make it. I should not find out by contacting them at 12:35 to see why or if they can't make it. if they had a real process in place at 12:35 I would be getting a call confirming that the cleaner is here or at least en route. I should not have to contact them after my appointment time. period so, instead of communicating that you decide to not show up,"

"We used them for 2 years but feel the service declined and switched to a different company. They sent a different person for every clean ( we had the same person prior to this for a year). We had a bad cleaning (bed wasn’t made, counters weren’t cleaned etc) and when we contacted company about poor service we did not hear back until we followed up."

"This was my first time using a cleaning service. I am 8 1/2 months pregnant with our first baby and my mobility is limited at this stage in my pregnancy. I can't bend over and clean the tubs or vacuum underneath the sofa. I liked this company vetts their employees and seemed to provide quality cleaning services, based on the research I did. I have brothers that served in the Marine Corps so this also helped in choosing this company. After experiencing a pandemic, I think we all want the highest cleaning standards and I was hoping I'd get this service from Maid Marines. The cleaner arrived on time with everything she needed. I had paid for a basic clean that was to take about 3 hours. She went right to work. When she was finished I went to see how everything looked and my experience had not reflected what I had read. Both bathrooms behind the door still needed to be vacuumed, shelves needed to be dusted and in the kitchen she didn't wipe or move anything on the counter to clean behind the appliances and things like that. I'm not sure what she used to mop the floors but there was a film. When I showed her the areas that needed to be cleaned she would clean it and was very nice but I didn't pay for a deep cleaning just a regular clean and what I was pointing out should've been cleaned. I did a company survey and since I gave two stars it asked for me to ring the company which I did and I had left a voicemail. I have yet to hear back from them and this is why I am writing a review on Google. If you're looking for a cleaning service, I'd dust this one off the list."