Advanced Disaster Recovery Inc - New Hampton

"In a time of crisis and confusion you want someone who can calm you down and support your through the process. Tyler was that person. He called and texted everyday (before, during and post work). Nothing was done without conversation. And their work was clean and efficient. Nothing was done without reason. I can’t recommend this team enough. They know how to calm you down and fix your place without adding any stress."

"Tyler and his team are great. They work diligently and work well together. Tyler is responsive and easy to talk to. He’s great communicating with insurance adjuster. I highly recommend ADR"

"The guys were amazing and helpful they were very knowledgeable and went above and beyond in helping clean up the basement. It was also great I called and the same day a manager was able to come out assess the problem and the next day they brought out fans and dehumidifiers to start drying the basement out"

"Brandon was head of the team that completely replaced our roof and repaired the interior area where the rain came through. He was always accessible, always pleasant, and eagle-eyed. He dealt with our insurance company and showed them that we required a totally new roof rather than simply patching the holes. I never had to deal with the additional costs that the insurance co. had to approve and pay.Brandon was always available to check on the work's progress and made sure the roofers/workers did an excellent job. I would us ADR again without a doubt (but I hope I never have to)!"

"We had a pipe burst in the kitchenette above our garage during a cold snap in February. The entire unit flooded and drained water though the floor and into the garage below. We called our insurance company (USAA) who dispatched Advanced Dri for remediation and repair. Advanced Dri did a great job at first and got all the affected drywall and flooring removed. They also did a good job fixing up the ceiling in the garage and started work on installing the flooring. Then they just stopped showing up. All calls to the project manager Cam were unanswered and his voice mailbox was full every time I called. In July, I finally called the Advanced Dri headquarters and talked to Valerie who told me that they had been trying to reach me multiple, but got no answer, but neither I or my wife had any missed calls from them, nor did we have any voicemails, but she said she would talk to Cam and they would have someone out to our home in the next week. They sent someone out the next week to finish the flooring which was great, but after the flooring was done, they disappeared again. Finally in September a full 7 months after the initial incident I called Valerie again after failing to get a hold of Cam again (voicemail box still full) and told her that if I didn't hear from Cam to finish the rest of the work soon, I was going to call USAA and see if I could get another contractor to finish the job. Another week passed and still no response from Cam, so I called USAA who cancelled the outstanding $26K check that Advanced Dri was paid for the work and now have to find my own contractors to finish the job. In addition, they left a scaffold and a bunch of tools in my home, which I told Valerie I would sell if they didn't come pick them up in a week. They came the next day. Other issues with my project. 1) Advanced Dri tore out the kitchen cabinets and bathroom vanity and threw them away, which was fine, but not in the initial estimate. In addition, they took my granite kitchen countertops and the marble bathroom vanity top, which they weren't supposed to do. I now have to put in an addition request to USAA to replace those. 2) They ordered 2x the amount of hard wood required to redo the flooring in the apartment. Not sure what the story is there, but it seems super shady. 3) I had a couple of contractors come out and give estimates to finish the work that Advanced Dri started and each gave me an estimate 20K under what the estimate that Advanced Dri sent to USAA. I'm not sure what's going on with that company, but it's amazing to me that they are still in business if they treat their customers this way. I am attaching photos of the unit 7 months after the incident in the exact state Advanced Dri left it."