Potter Brothers Ski & Snowboard 1083 U.S. 9, Fishkill, NY 12524

"Needed a new board bag for a trip out west so I ordered one from Potter brothers but unfortunately it was out of stock. Colin was all over it and emailed me that night to let me know they had the size I needed but in a different color. Being a day had lapsed he wasn't sold on it arriving in time so he went out of his way to hand deliver it to my home. I will be a customer for life as I love supporting small businesses especially ones that stand behind what they sell!!!"

"Visit on 1.14.23. I beleive it was clear to the employee behind the counter my GF and I were not familiar with this location's process of boot fittings and binding adjustments. Truthfully we are getting back to the sport after not skiing since our teenage years, things have changed! We had purchased our skis at the sidewalk sale in Fishkill back in October. We knew we were late to the game getting boots for the season. Whomever was working behind the counter was originally kind to me upon my initial interaction. However when my GF asked me and the employee if the skis purchase recepit was needed for the bindings/fittings etc. Immediate response from the employee, "I didn't even ask for that yet." In a rude, condescending tone. Immediately I felt completely uncomfortable in the store for not knowing what the hell the process was. At this point I didn't want to have any further contact with this emoyee. We went over to another employee who was very helpful with the whole process of buying new boots, fittings, etc. I'm would never make threats to stop using Potter Bros, I love this ski shop. I grew up with their business at Jiminy Peak. I was just so shocked to have such a poor interaction with this employee. Please note the other woman working was kind and willing to explain exactly what boot we needed. Unfortunately we could get either at this time, but that was almost completely expected at this time of year."

"Dave was very knowledgeable and a great help. I got stuck in Vermont and wasn’t able to get the equipment back to the store in time. Dave went out of his way to come back to the store after closing hours so I could return my equipment on my way back to Long Island. You guys have great customer service. I recommend you to anyone looking for a company that cares about its customers."

"I bought Fischer X-country waxable skis at Potter Brothers in Kingston back in 1979. I still use them although not much these days. I would only go out 2 or 3 times a year due to work schedule and low snow totals here in the Hudson Valley so they are still in good shape and still have the Potter Brothers sticker on them! Now I have bought a used pair of waxless Rosignols at a tag sale and will have them update the bindings to fit my boots. The used Rosignols also have the Potter Brothers sticker on them!"

"Amazing experience here, right when I came in I was greeted and instantly helped. Eddie was a huge help, basically set me up and knew exactly what I wanted/needed. Great store, will definitely recommend to others and will for sure be back again."