Planned Parenthood - Yonkers Center

"The woman working the front desk has a nasty attitude and is unprofessional and dismissive. She has no business working in health care or with the general public. She is a straight up bully."

"I was scared to make an appointment at this location because of the bad reviews but I was pleasantly surprised when I got there . Every staff member I encountered that day were very professional & welcoming from the nurses down to the security . The anesthesiologist Holly was AMAZING and her compassion really stood out to me. She made me feel like I wasn’t alone in my situation and reassured me with positive affirmations. I can’t stress how much I appreciated that because for once I felt like I wasn’t just at a doctor but with someone who actually cares . The wait time was kind of long but that’s expected when you have doctors & nurses that actually take the time out to listen to what you have to say ."

"I had a pleasant experience at this location. The staff was friendly, professional, and informative. Yes, it's difficult to get in contact with the office, getting a general representative whom acts as a middle man. But, other than that, not a bad experience. I will return to this location."

"People at the front desk.. plain out rude & dry ! Being in the medical field, you’d expect these people to be more welcoming & nice but the people at the front desk were the complete opposite. I went in a few months ago- and it had been my first time going in, so i’d expect to be treated better & have a pleasurable experience but it wasn’t. One of the ladies had a whole argument with my sister because she was taking an emergency phone call & she just started shouting at her in front of everyone ! However, the nurses & doctor who attended me were the complete opposite- they made me feel safe & in good hands . Wouldn’t recommend going here, unless you’re very patient for rude un polite people ."

"Prob the worst experience i have ever had with a reproductive health provider, I had to come here because the clinic I normally go to was closed and I was referred to this one. In comparison to the mount Vernon location this place is disgusting not even the waiting room is well maintained. The entire staff does not seem so bad but i mostly interacted with one person. The front desk operations should be handled by someone more competent than the PCA who holds that position, she is not at all empathetic, does not know how to speak properly in a professional environment and does not know how to provide adequate resolutions to people when they ask questions or look for guidance when she can not offer a solution. On my way out a few other ladies who were visiting mentioned the same thing in the elevator so I know my experience was not the only one. in order to uphold the reputation of the organization they are representing they should have some NICE people in the front and also teach the people who are already there the proper form to speak to another human being as the attitude is not necessary. The only person who was helpful here was someone who does not even work there regularly they should definitely look into the productivity and efficiency of the team that they have running this clinic."