Crystal Run Healthcare Monroe

"The receptionist Rebecca was so incredibly rude and disrespectful that I seriously will reconsider using this office again. It’s hard enough to have to get your appointment and take care of everything else without rude staff. I used to code that was asked she was snarky she snatched my card right out of my hand. Unacceptable I will be putting a very bad review on yelp."

"Disgustingly immoral, greed driven operation. After being mis-sold on a $170 X-ray that showed precisely nothing (as they knew it would because it's a soft tissue injury) I was able to buy an overpriced MRI off them. So far, so standard US medical practice. But then after the results I waited a week for somebody to contact me with any updates - none came. I telephoned to learn their computer systems had been hacked and my records may have been exposed (no explanation there). I finally saw my doctor for a follow-up and after waiting 20 mins, I was briefly told to come back another day and speak to a hand expert because she couldn't tell me what had happened (despite this being the only reason I was there, an X-ray, and an mri report later). This redundant meeting could easily have been avoided but instead I was made to drive a 10 mile round trip for a pointless 5 minute update they could have given me on the phone. They knew this and yet they charged me $300 for the visit!!! Of course I did come back the next day for the "expert" pov (another $300) which was completely devoid of any information. I'm now $1200 in the hole with absolutely no information, no follow-ups, no good advice. What a total scam. You're far better off going to HSS in the city. Those folks are decent, caregiving doctors who know their stuff unlike these clowns."

"Worst experience with a primary care facility in my life. No one was able to refill my necessary prescription and never got back to me after the fact. I needed to refill my prescription by an emergency doctor because after a week of calling no one filled my script. This was a medication I could no go cold turkey on, and it would risk my health to do so. Extremely disappointed"

"I have always been able to talk to Dr. Ranin-Lay and get my problems resolved. Seeing her is like dealing with trusted family. Would not consider changing doctors. She's always treat me with tender loving care. Because she really do care."

"All of the Crystal fun offices are new and spotless. I’ve now seen half a dozen doctors and had a couple procedures, everything is spot on. Some of the nicest, friendliest, knowledgeable doctors and staff to date!! I highly recommend Crystal Run Healthcare!!"