Home2 Suites by Hilton Wayne 350 U.S. 46, Wayne, NJ 07470

"Our family has been here for 4 months due to a house fire, housekeeping is awful. We have 4 separate rooms on the same floor. Rooms are spacious but after a few days you can smell the must from quick shampooing, as this is a pet friendly hotel. Our number one complaint is that they don’t know how to speak to people (some don’t even speak English) and they do a terrible job cleaning. If you are here for a short stay you might not notice but stay a little longer and everything changes. Housekeeping staff is lazy, they have lied about us declining service to get out of cleaning the rooms. And when they do clean they are sloppy. The housekeeping manager is rude and disrespectful. They need to be trained in hospitality. They have a every 4 day cleaning policy but don’t keep accurate records of when they cleaned the room last. I complained to Gio the first GM there but he didn’t have control of his staff or didn’t care, the second GM matched their energy. She had said she would come up with a system for housekeeping to do a better job and that we should direct our concerns to her but when issues were presented to her, she was argumentative and dismissive. Instead of trying to resolve the situation, she hung up on me. I’ve been asking our insurance to relocate us before calling corporate to complain. We have enough going on with our house fire and being displaced to have to deal with all the nonsense. On another note, Front desk staff were great! Always courteous and helpful as much as they could anyway. Breakfast is good too. Love their coffee self serve all day and night. Pool is constantly closed so you have to call the front desk before heading to it. Location is not so great since it’s around from the mall, horrible rush hour in the morning and after work. There is much traffic every day, and it’s worst on the weekends. I’m glad my insurance is finally relocating us. If this hotel got their staff trained in hospitality, they would be so much better."

"Excellent. Have stayed here a few times. Always great. Very clean and comfortable. Staff very helpful (forgot toothbrush this last visit ) They provided at front desk."

"Rooms are big , clean and very comfy! The best hotel in the area 5 stars! Breakfast have a variety of choices… And have a nice pool… if needed definitely will come back !"

"I took my daughter to the black pink concert to celebrate her eighth birthday and we had a friend and her daughter join. We were pleasantly impressed with the overall ambiance of the hotel. Very welcoming staff and lobby appearance. Easy parking and access for our family. Check in was very simple. Our room was really nice and well stocked. The breakfast had a nice variety for an inclusive breakfast. We didn’t use the pool because it was entirely too cloudy, but that was my only gripe. Overall it was perfect for our needs and close to so many great shopping and food options."